Marchex Marketing Edge: Create more revenue-generating conversations by making better media buys

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat
VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

N/A

  • Free
  • Subscription

Starting from

US$400,00/month

  • Free
  • Subscription

Overall rating

4,5 /5
(29)
Ease of Use
4,2/5
Features & Functionality
4,1/5
Customer Service
4,1/5
Value for Money
4/5

Overall rating

4,7 /5
(248)
Ease of Use
4,3/5
Features & Functionality
4,7/5
Customer Service
4,6/5
Value for Money
4,8/5

Total features 32

  • API
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Query
  • Administrative Reporting
  • Answering Machine Detection
  • Application Integration
  • Archiving & Retention
  • Audit Trail
  • Auto-Dialer
  • Automated Scheduling
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Avatars
  • Batch Processing
  • Built-In Database
  • Business Intelligence
  • CRM Integration
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analysis
  • Campaign Management
  • Categorization
  • Chat
  • Chat Transcript
  • Clock In / Out
  • Collaboration Tools
  • Commenting
  • Compliance Management
  • Compression
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact History
  • Contact Management
  • Conversion Rate Optimization
  • Custom Development
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customer Activity Reporting
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Reporting
  • Customizable Templates
  • Data Extraction
  • Data Import
  • Data Import/Export
  • Database Integration
  • Disaster Recovery
  • Distribution Management
  • Duplicate Detection
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Database
  • Employee Management
  • Engagement Analytics
  • Event Logs
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Transfer
  • Filtered Views
  • Forecasting
  • HIPAA Compliance
  • HTML5 Technology
  • Historical Analysis
  • IVR / Voice Recognition
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Lead Generation
  • Lead Management
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • On-Demand Recording
  • PCI DSS Compliance
  • Performance Management
  • Performance Reports
  • Performance Testing
  • Permission Management
  • Predictive Dialer
  • Preview Functionality
  • Prioritizing
  • Productivity Reporting
  • Progressive Dialing
  • Projections
  • Quality Control
  • Question Branching
  • Queue Manager
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Referral Source Tracking
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • SMS Integration
  • SSL Security
  • Sales Reporting
  • Search Functionality
  • Secure Data Storage
  • Single Sign On
  • Skills Tracking
  • Status Reporting
  • Summary Reports
  • Survey Management
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integration
  • Time Clock
  • Timesheets
  • Visual Analytics
  • Voice Mail

Total features 300

  • API
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Query
  • Administrative Reporting
  • Answering Machine Detection
  • Application Integration
  • Archiving & Retention
  • Audit Trail
  • Auto-Dialer
  • Automated Scheduling
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Avatars
  • Batch Processing
  • Built-In Database
  • Business Intelligence
  • CRM Integration
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analysis
  • Campaign Management
  • Categorization
  • Chat
  • Chat Transcript
  • Clock In / Out
  • Collaboration Tools
  • Commenting
  • Compliance Management
  • Compression
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact History
  • Contact Management
  • Conversion Rate Optimization
  • Custom Development
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customer Activity Reporting
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Reporting
  • Customizable Templates
  • Data Extraction
  • Data Import
  • Data Import/Export
  • Database Integration
  • Disaster Recovery
  • Distribution Management
  • Duplicate Detection
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Database
  • Employee Management
  • Engagement Analytics
  • Event Logs
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Transfer
  • Filtered Views
  • Forecasting
  • HIPAA Compliance
  • HTML5 Technology
  • Historical Analysis
  • IVR / Voice Recognition
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Lead Generation
  • Lead Management
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • On-Demand Recording
  • PCI DSS Compliance
  • Performance Management
  • Performance Reports
  • Performance Testing
  • Permission Management
  • Predictive Dialer
  • Preview Functionality
  • Prioritizing
  • Productivity Reporting
  • Progressive Dialing
  • Projections
  • Quality Control
  • Question Branching
  • Queue Manager
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Referral Source Tracking
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • SMS Integration
  • SSL Security
  • Sales Reporting
  • Search Functionality
  • Secure Data Storage
  • Single Sign On
  • Skills Tracking
  • Status Reporting
  • Summary Reports
  • Survey Management
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integration
  • Time Clock
  • Timesheets
  • Visual Analytics
  • Voice Mail
  • AgencyAnalytics
  • Convoso
  • DashThis
  • FLG
  • Google Analytics
  • Grow
  • Kenshoo Enterprise
  • Less Annoying CRM
  • LivePerson
  • Mailchimp
  • AgencyAnalytics
  • Convoso
  • DashThis
  • FLG
  • Google Analytics
  • Grow
  • Kenshoo Enterprise
  • Less Annoying CRM
  • LivePerson
  • Mailchimp