VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat
VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Connect with your customers across all communication channels (voice, web chat, SMS, email) and control all customer interactions with the Voiptime Cloud contact center platform. Enjoy the capabilities of Voiptime Cloud software trusted by 1000+ companies!
Connect with your customers across all communication channels (voice, web chat, SMS, email) and control all customer interactions with the Voiptime...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

  • Free
  • Open Source
  • Subscription

Starting from

  • Free
  • Open Source
  • Subscription

Overall rating

4,7 /5
(250)
Ease of Use
4,3/5
Features & Functionality
4,7/5
Customer Service
4,6/5
Value for Money
4,8/5

Overall rating

4,8 /5
(78)
Ease of Use
4,8/5
Features & Functionality
4,5/5
Customer Service
4,8/5
Value for Money
4,8/5

Total features 151

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Query
  • Administrative Reporting
  • Alerts/Notifications
  • Answering Machine Detection
  • Applications Management
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Audit Trail
  • Auto-Dialer
  • Automated Scheduling
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Avatars
  • Batch Processing
  • Blended Call Center
  • Built-In Database
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Specific Caller ID
  • Categorisation/Grouping
  • Chat Transcript
  • Chat/Messaging
  • Clock In / Out
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Compression
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Custom Development
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Extraction
  • Data Import/Export
  • Database Support
  • Desktop Notifications
  • Disaster Recovery
  • Distribution Management
  • Duplicate Detection
  • Email Alerts
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Event Logs
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Transfer
  • Forecasting
  • HIPAA Compliant
  • HTML5 Technology
  • Historical Trend Analysis
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • List Management
  • Live Chat
  • Local Caller ID
  • Manual Dialer
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Country
  • Multi-Language
  • Multiple Projects
  • Multiple User Accounts
  • On-Demand Recording
  • Outbound Call Center
  • PCI Compliance
  • Performance Management
  • Performance Metrics
  • Performance Testing Tools
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Preview Functionality
  • Prioritization
  • Process/Workflow Automation
  • Productivity Analysis
  • Progressive Dialer
  • Projections
  • Purchasing & Receiving
  • Quality Assurance
  • Quality Control
  • Question Branching
  • Queue Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Messaging
  • SSL Security
  • Sales Reports
  • Search/Filter
  • Secure Data Storage
  • Single Sign On
  • Skills Tracking
  • Status Tracking
  • Summary Reports
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Text to Speech
  • Third Party Integrations
  • Time Clock
  • Timesheet Management
  • User Management
  • Visual Analytics
  • Voice Mail

Total features 88

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Query
  • Administrative Reporting
  • Alerts/Notifications
  • Answering Machine Detection
  • Applications Management
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Audit Trail
  • Auto-Dialer
  • Automated Scheduling
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Avatars
  • Batch Processing
  • Blended Call Center
  • Built-In Database
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Specific Caller ID
  • Categorisation/Grouping
  • Chat Transcript
  • Chat/Messaging
  • Clock In / Out
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Compression
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Custom Development
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Extraction
  • Data Import/Export
  • Database Support
  • Desktop Notifications
  • Disaster Recovery
  • Distribution Management
  • Duplicate Detection
  • Email Alerts
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Event Logs
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Transfer
  • Forecasting
  • HIPAA Compliant
  • HTML5 Technology
  • Historical Trend Analysis
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • List Management
  • Live Chat
  • Local Caller ID
  • Manual Dialer
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Country
  • Multi-Language
  • Multiple Projects
  • Multiple User Accounts
  • On-Demand Recording
  • Outbound Call Center
  • PCI Compliance
  • Performance Management
  • Performance Metrics
  • Performance Testing Tools
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Preview Functionality
  • Prioritization
  • Process/Workflow Automation
  • Productivity Analysis
  • Progressive Dialer
  • Projections
  • Purchasing & Receiving
  • Quality Assurance
  • Quality Control
  • Question Branching
  • Queue Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Messaging
  • SSL Security
  • Sales Reports
  • Search/Filter
  • Secure Data Storage
  • Single Sign On
  • Skills Tracking
  • Status Tracking
  • Summary Reports
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Text to Speech
  • Third Party Integrations
  • Time Clock
  • Timesheet Management
  • User Management
  • Visual Analytics
  • Voice Mail
  • Asterisk
  • AuguTech
  • Convoso
  • Data.com Contacts
  • Gmail
  • Google Docs
  • Google Workspace
  • HipChat
  • Insightly
  • Less Annoying CRM
  • Mailchimp
  • Oreka TR
  • PIMS Dialer
  • Pipedrive
  • Qubicles
  • Salesforce Sales Cloud
  • SugarCRM
  • TeamSupport
  • Twilio
  • Vtiger CRM
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Zoiper
  • eFax Corporate
  • Asterisk
  • AuguTech
  • Convoso
  • Data.com Contacts
  • Gmail
  • Google Docs
  • Google Workspace
  • HipChat
  • Insightly
  • Less Annoying CRM
  • Mailchimp
  • Oreka TR
  • PIMS Dialer
  • Pipedrive
  • Qubicles
  • Salesforce Sales Cloud
  • SugarCRM
  • TeamSupport
  • Twilio
  • Vtiger CRM
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Zoiper
  • eFax Corporate