VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat
VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
wolkvox helps contact centers manage communication via mobile devices, landlines, video calls, email, SMS, and more on a unified portal. Users can handle interactions across various social media channels and web chat applications like Facebook, Instagram, Twitter, WhatsApp, Line, and Telegram.
wolkvox helps contact centers manage communication via mobile devices, landlines, video calls, email, SMS, and more on a unified portal. Users can...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

  • Free
  • Open Source
  • Subscription

Starting from

  • Free
  • Open Source
  • Subscription

Overall rating

4,7 /5
(249)
Ease of Use
4,3/5
Features & Functionality
4,7/5
Customer Service
4,6/5
Value for Money
4,8/5

Overall rating

4,7 /5
(40)
Ease of Use
4,7/5
Features & Functionality
4,8/5
Customer Service
4,5/5
Value for Money
4,7/5

Total features 151

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Query
  • Administrative Reporting
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Applications Management
  • Archiving & Retention
  • Audio Capture
  • Audit Trail
  • Auto-Dialer
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Transcription
  • Avatars
  • Batch Processing
  • Blended Call Center
  • Built-In Database
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Specific Caller ID
  • Categorisation/Grouping
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Clock In / Out
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Communications Diagnostics
  • Compliance Management
  • Compression
  • Computer Telephony Integration
  • Concatenated Speech
  • Conferencing
  • Contact Database
  • Contact Management
  • Custom Development
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Forms
  • Customizable Macros
  • Customizable Reports
  • Customizable Templates
  • Data Extraction
  • Data Import/Export
  • Database Support
  • Disaster Recovery
  • Distribution Management
  • Document Storage
  • Duplicate Detection
  • Email Alerts
  • Email Management
  • Email Templates
  • Employee Database
  • Employee Management
  • Engagement Analytics
  • Event Logs
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Transfer
  • Forecasting
  • Gamification
  • HIPAA Compliant
  • HTML5 Technology
  • Help Desk Management
  • Historical Trend Analysis
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Local Caller ID
  • Manual Dialer
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multiple Parties
  • Multiple Scripts
  • Multiple User Accounts
  • On-Demand Recording
  • Open Database Design
  • Outbound Call Center
  • PCI Compliance
  • Performance Management
  • Performance Metrics
  • Performance Testing Tools
  • Phone Key Input
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Preview Functionality
  • Prioritization
  • Productivity Analysis
  • Progressive Dialer
  • Projections
  • Purchasing & Receiving
  • Quality Control
  • Quality Management
  • Question Branching
  • Queue Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • SMS Marketing Managment
  • SMS Messaging
  • SSL Security
  • Sales Pipeline Management
  • Sales Reports
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Speech-to-Text Analysis
  • Status Tracking
  • Summary Reports
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Time Clock
  • Timesheet Management
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voice Recognition
  • Workforce Management

Total features 91

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Query
  • Administrative Reporting
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Applications Management
  • Archiving & Retention
  • Audio Capture
  • Audit Trail
  • Auto-Dialer
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Transcription
  • Avatars
  • Batch Processing
  • Blended Call Center
  • Built-In Database
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Specific Caller ID
  • Categorisation/Grouping
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Clock In / Out
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Communications Diagnostics
  • Compliance Management
  • Compression
  • Computer Telephony Integration
  • Concatenated Speech
  • Conferencing
  • Contact Database
  • Contact Management
  • Custom Development
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Forms
  • Customizable Macros
  • Customizable Reports
  • Customizable Templates
  • Data Extraction
  • Data Import/Export
  • Database Support
  • Disaster Recovery
  • Distribution Management
  • Document Storage
  • Duplicate Detection
  • Email Alerts
  • Email Management
  • Email Templates
  • Employee Database
  • Employee Management
  • Engagement Analytics
  • Event Logs
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Transfer
  • Forecasting
  • Gamification
  • HIPAA Compliant
  • HTML5 Technology
  • Help Desk Management
  • Historical Trend Analysis
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Local Caller ID
  • Manual Dialer
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multiple Parties
  • Multiple Scripts
  • Multiple User Accounts
  • On-Demand Recording
  • Open Database Design
  • Outbound Call Center
  • PCI Compliance
  • Performance Management
  • Performance Metrics
  • Performance Testing Tools
  • Phone Key Input
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Preview Functionality
  • Prioritization
  • Productivity Analysis
  • Progressive Dialer
  • Projections
  • Purchasing & Receiving
  • Quality Control
  • Quality Management
  • Question Branching
  • Queue Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • SMS Marketing Managment
  • SMS Messaging
  • SSL Security
  • Sales Pipeline Management
  • Sales Reports
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Speech-to-Text Analysis
  • Status Tracking
  • Summary Reports
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Time Clock
  • Timesheet Management
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voice Recognition
  • Workforce Management
  • Asterisk
  • AuguTech
  • Convoso
  • Data.com Contacts
  • Gmail
  • Google Docs
  • Google Workspace
  • HipChat
  • Insightly
  • Less Annoying CRM
  • Mailchimp
  • Oreka TR
  • PIMS Dialer
  • Pipedrive
  • Qubicles
  • Salesforce Sales Cloud
  • SugarCRM
  • TeamSupport
  • Vtiger CRM
  • WordPress
  • Zendesk
  • Zoho CRM
  • Zoiper
  • eFax Corporate
  • Asterisk
  • AuguTech
  • Convoso
  • Data.com Contacts
  • Gmail
  • Google Docs
  • Google Workspace
  • HipChat
  • Insightly
  • Less Annoying CRM
  • Mailchimp
  • Oreka TR
  • PIMS Dialer
  • Pipedrive
  • Qubicles
  • Salesforce Sales Cloud
  • SugarCRM
  • TeamSupport
  • Vtiger CRM
  • WordPress
  • Zendesk
  • Zoho CRM
  • Zoiper
  • eFax Corporate