Remote Desktop Manager is an IT management software that helps businesses launch, run, and manage remote connections to virtual machines, websites, remote servers, and business applications. It allows IT professionals to store passwords, usernames, and credentials in a centralized repository.
Remote Desktop Manager is an IT management software that helps businesses launch, run, and manage remote connections to virtual machines, websites,...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$199,99/year

  • Free
  • Subscription

Starting from

US$19,00/month

  • Free
  • Subscription

Overall rating

4,5 /5
(273)
Ease of Use
4,4/5
Features & Functionality
4,5/5
Customer Service
4,4/5
Value for Money
4,4/5

Overall rating

4,6 /5
(515)
Ease of Use
4,6/5
Features & Functionality
4,4/5
Customer Service
4,7/5
Value for Money
4,5/5

Total features 49

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automatic Backup
  • Benchmarking
  • CMDB
  • CRM
  • Call Center Management
  • Categorisation/Grouping
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Tracking
  • Customer Complaint Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Capture and Transfer
  • Data Extraction
  • Data Import/Export
  • Data Mapping
  • Data Storage Management
  • Data Synchronization
  • Database Conversion
  • Database Support
  • Device Auto Discovery
  • Diagnostic Tools
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Event Logs
  • Event Triggered Actions
  • File Transfer
  • Geographic Maps
  • HIPAA Compliant
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Lead Distribution
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multiple User Accounts
  • Network Monitoring
  • Online Catalog
  • Online Forums
  • Password Management
  • Patch Management
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Process Control
  • Procurement Management
  • Project Management
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Role-Based Permissions
  • Rules-Based Workflow
  • Scheduled / Automated Reports
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Supplier Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Ticket Management
  • Two-Factor Authentication
  • User Defined Attributes
  • User Management
  • Version Control
  • Widgets
  • Workflow Configuration
  • Workflow Management

Total features 109

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automatic Backup
  • Benchmarking
  • CMDB
  • CRM
  • Call Center Management
  • Categorisation/Grouping
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Tracking
  • Customer Complaint Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Capture and Transfer
  • Data Extraction
  • Data Import/Export
  • Data Mapping
  • Data Storage Management
  • Data Synchronization
  • Database Conversion
  • Database Support
  • Device Auto Discovery
  • Diagnostic Tools
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Event Logs
  • Event Triggered Actions
  • File Transfer
  • Geographic Maps
  • HIPAA Compliant
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Lead Distribution
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multiple User Accounts
  • Network Monitoring
  • Online Catalog
  • Online Forums
  • Password Management
  • Patch Management
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Process Control
  • Procurement Management
  • Project Management
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Role-Based Permissions
  • Rules-Based Workflow
  • Scheduled / Automated Reports
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Supplier Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Ticket Management
  • Two-Factor Authentication
  • User Defined Attributes
  • User Management
  • Version Control
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • 1Password
  • Centrify Identity Service
  • Chatter
  • Dashlane for Business
  • Dropbox Business
  • Duo Security
  • Gmail
  • GoToAssist
  • Google Authentication Appliance
  • Google Drive
  • Google Workspace
  • Jira
  • LastPass
  • LogMeIn Rescue
  • MariaDB
  • Microsoft Azure
  • MySQL
  • Okta
  • OneLogin
  • Salesforce Sales Cloud
  • Slack
  • TeamViewer
  • Workspace ONE
  • Zapier
  • Zendesk
  • 1Password
  • Centrify Identity Service
  • Chatter
  • Dashlane for Business
  • Dropbox Business
  • Duo Security
  • Gmail
  • GoToAssist
  • Google Authentication Appliance
  • Google Drive
  • Google Workspace
  • Jira
  • LastPass
  • LogMeIn Rescue
  • MariaDB
  • Microsoft Azure
  • MySQL
  • Okta
  • OneLogin
  • Salesforce Sales Cloud
  • Slack
  • TeamViewer
  • Workspace ONE
  • Zapier
  • Zendesk