isoTracker Complaints Management allows organizations to record & track customer complaints, route them for investigation, issue actions and escalate responses
isoTracker Complaints Management allows organizations to record & track customer complaints, route them for investigation, issue actions and escalate...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat
TeamSupport is a B2B customer support software company for tech-enabled companies in software, hardware, infotech, telecom industries.

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Starting from

US$9,35/month

  • Subscription

Starting from

US$50,00/month

  • Subscription

Overall rating

0 /5
(0)
Ease of Use
0/5
Features & Functionality
0/5
Customer Service
0/5
Value for Money
0/5

Overall rating

4,5 /5
(793)
Ease of Use
4,4/5
Features & Functionality
4,3/5
Customer Service
4,5/5
Value for Money
4,4/5

Total features 39

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automatic Lead Distribution
  • Availability Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Case Management
  • Change Management
  • Charting
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Complaint Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Deadline Management
  • Defect Tracking
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • Feedback Management
  • Forms Management
  • Help Desk Management
  • Historical Reporting
  • IT Asset Tracking
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Company
  • Multi-Location
  • Multiple Projects
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Online Forums
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Product Catalog
  • Product Data Management
  • Production Tracking
  • Productivity Analysis
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Tracking
  • Project Workflow
  • Purchasing & Receiving
  • Quality Assurance
  • Quality Control
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Revision History
  • Risk Assessment
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Monitoring
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Team Calendars
  • Text Analysis
  • Third Party Integrations
  • Ticket Management
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Version Control
  • Video Call Recording
  • Video Support
  • Website Integration
  • Widgets
  • Wiki
  • Workflow Configuration
  • Workflow Management

Total features 143

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automatic Lead Distribution
  • Availability Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Case Management
  • Change Management
  • Charting
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Complaint Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Deadline Management
  • Defect Tracking
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • Feedback Management
  • Forms Management
  • Help Desk Management
  • Historical Reporting
  • IT Asset Tracking
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Company
  • Multi-Location
  • Multiple Projects
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Online Forums
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Product Catalog
  • Product Data Management
  • Production Tracking
  • Productivity Analysis
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Tracking
  • Project Workflow
  • Purchasing & Receiving
  • Quality Assurance
  • Quality Control
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Revision History
  • Risk Assessment
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Monitoring
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Team Calendars
  • Text Analysis
  • Third Party Integrations
  • Ticket Management
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Version Control
  • Video Call Recording
  • Video Support
  • Website Integration
  • Widgets
  • Wiki
  • Workflow Configuration
  • Workflow Management
  • Beanstalk
  • Customer Thermometer
  • Dropbox Business
  • Drupal
  • Facebook
  • FreeWebsite.com
  • Gmail
  • GoDaddy Website Builder
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Highrise
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Jira
  • Joomla
  • JumpBox for Trac/Subversion
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Visual Studio
  • Nicereply
  • Oracle CRM On Demand
  • Oracle Service
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Squarespace
  • SurveyMonkey
  • Twitter
  • Web.com
  • Weebly
  • WordPress
  • Zapier
  • Zoho Analytics
  • Zoho CRM
  • Beanstalk
  • Customer Thermometer
  • Dropbox Business
  • Drupal
  • Facebook
  • FreeWebsite.com
  • Gmail
  • GoDaddy Website Builder
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Highrise
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Jira
  • Joomla
  • JumpBox for Trac/Subversion
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Visual Studio
  • Nicereply
  • Oracle CRM On Demand
  • Oracle Service
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Squarespace
  • SurveyMonkey
  • Twitter
  • Web.com
  • Weebly
  • WordPress
  • Zapier
  • Zoho Analytics
  • Zoho CRM