HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch. Features: - Live Chat - Auto Messages - Email Marketing - Help Desk - Knowledge Base - Popups Try HelpCrunch Free!
HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales. Increase conversions and sales, improve support, and...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

US$15,00/month

  • Free
  • Subscription

Starting from

US$0,00/year

  • Free
  • Subscription

Overall rating

4,8 /5
(167)
Ease of Use
4,7/5
Features & Functionality
4,6/5
Customer Service
4,8/5
Value for Money
4,8/5

Overall rating

3,9 /5
(26)
Ease of Use
4,1/5
Features & Functionality
3,7/5
Customer Service
4/5
Value for Money
3,8/5

Total features 79

  • @mentions
  • API
  • Access Control
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Applicant Tracking
  • Archiving & Retention
  • Assignment Management
  • Auto-Responders
  • Automated Sales
  • Automatic Lead Distribution
  • Automatic Notifications
  • Behavior Tracking
  • Built-In Database
  • Business Intelligence
  • CRM Integration
  • Call Recording
  • Call Routing
  • Campaign Analysis
  • Campaign Management
  • Case Management
  • Chat
  • Chat Transcript
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Communication Management
  • Contact Database
  • Contact History
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Desktop Notifications
  • Drip Marketing
  • Email Alerts
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Transfer
  • Filtered Views
  • Full Text Search
  • Gamification
  • Geotargeting
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • Inbox Management
  • Instant Messaging
  • Knowledge Base Management
  • Lead Capture
  • Lead Nurturing
  • Location Tracking
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple User Accounts
  • Offline Access
  • Performance Reports
  • Personalized Profiles
  • Prioritizing
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Reporting & Statistics
  • Request Routing
  • Role-Based Permissions
  • SLA Management
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Software Development Kit
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Third Party Integration
  • Timer
  • User Defined Attributes
  • Visual Analytics
  • Widgets
  • Workflow Management
  • eCommerce Integration

Total features 96

  • @mentions
  • API
  • Access Control
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Applicant Tracking
  • Archiving & Retention
  • Assignment Management
  • Auto-Responders
  • Automated Sales
  • Automatic Lead Distribution
  • Automatic Notifications
  • Behavior Tracking
  • Built-In Database
  • Business Intelligence
  • CRM Integration
  • Call Recording
  • Call Routing
  • Campaign Analysis
  • Campaign Management
  • Case Management
  • Chat
  • Chat Transcript
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Communication Management
  • Contact Database
  • Contact History
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Desktop Notifications
  • Drip Marketing
  • Email Alerts
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Transfer
  • Filtered Views
  • Full Text Search
  • Gamification
  • Geotargeting
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • Inbox Management
  • Instant Messaging
  • Knowledge Base Management
  • Lead Capture
  • Lead Nurturing
  • Location Tracking
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple User Accounts
  • Offline Access
  • Performance Reports
  • Personalized Profiles
  • Prioritizing
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Reporting & Statistics
  • Request Routing
  • Role-Based Permissions
  • SLA Management
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Software Development Kit
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Third Party Integration
  • Timer
  • User Defined Attributes
  • Visual Analytics
  • Widgets
  • Workflow Management
  • eCommerce Integration
  • Agent.ai
  • AppFollow
  • Dropbox Business
  • Magento Commerce
  • Mailchimp
  • PlayVox
  • Salesforce Service Cloud
  • Slack
  • Stella Connect
  • Twitter
  • Agent.ai
  • AppFollow
  • Dropbox Business
  • Magento Commerce
  • Mailchimp
  • PlayVox
  • Salesforce Service Cloud
  • Slack
  • Stella Connect
  • Twitter