HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch. Features: - Live Chat - Auto Messages - Email Marketing - Help Desk - Knowledge Base - Popups Try HelpCrunch Free!
HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales. Increase conversions and sales, improve support, and...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat
Inbenta's Customer Interaction Management Platform uses a patented Symbolic AI technology to automate customers inquiries in self-service and help support agents to be effortlessly more productive.
Inbenta's Customer Interaction Management Platform uses a patented Symbolic AI technology to automate customers inquiries in self-service and help...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Starting from

US$15,00/month

  • Subscription

Starting from

  • Subscription

Overall rating

4,8 /5
(172)
Ease of Use
4,7/5
Features & Functionality
4,6/5
Customer Service
4,8/5
Value for Money
4,8/5

Overall rating

4,5 /5
(4)
Ease of Use
4,3/5
Features & Functionality
4,8/5
Customer Service
4,5/5
Value for Money
4,7/5

Total features 102

  • API
  • Access Controls/Permissions
  • Action Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Applicant Tracking
  • Appointment Management
  • Auto-Responders
  • Automatic Lead Distribution
  • Avatars
  • Behavior Tracking
  • Built-In Database
  • Call Center Management
  • Campaign Management
  • Canned Responses
  • Cataloging/Categorization
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Client Management
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Management
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Data Import/Export
  • Decision Support Software
  • Discussions / Forums
  • Document Storage
  • Drip Campaigns
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Full Text Search
  • Geotargeting
  • Help Desk Management
  • Historical Reporting
  • Interaction Tracking
  • Interactive Content
  • Issue Management
  • Knowledge Base Management
  • Lead Capture
  • Lead Management
  • Lead Nurturing
  • Live Chat
  • Location Tracking
  • Machine Learning
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Natural Language Processing
  • Natural Language Search
  • Offline Form
  • Performance Metrics
  • Personalization
  • Prioritization
  • Proactive Chat
  • Process/Workflow Automation
  • Product Catalog
  • Queue Management
  • Real Time Data
  • Real Time Monitoring
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • SEO Management
  • Sales Automation
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Software Development
  • Speech Recognition
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Editing
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • User Defined Attributes
  • Video Support
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visual Analytics
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • eCommerce Management

Total features 39

  • API
  • Access Controls/Permissions
  • Action Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Applicant Tracking
  • Appointment Management
  • Auto-Responders
  • Automatic Lead Distribution
  • Avatars
  • Behavior Tracking
  • Built-In Database
  • Call Center Management
  • Campaign Management
  • Canned Responses
  • Cataloging/Categorization
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Client Management
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Management
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Data Import/Export
  • Decision Support Software
  • Discussions / Forums
  • Document Storage
  • Drip Campaigns
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Full Text Search
  • Geotargeting
  • Help Desk Management
  • Historical Reporting
  • Interaction Tracking
  • Interactive Content
  • Issue Management
  • Knowledge Base Management
  • Lead Capture
  • Lead Management
  • Lead Nurturing
  • Live Chat
  • Location Tracking
  • Machine Learning
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Natural Language Processing
  • Natural Language Search
  • Offline Form
  • Performance Metrics
  • Personalization
  • Prioritization
  • Proactive Chat
  • Process/Workflow Automation
  • Product Catalog
  • Queue Management
  • Real Time Data
  • Real Time Monitoring
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • SEO Management
  • Sales Automation
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Software Development
  • Speech Recognition
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Editing
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • User Defined Attributes
  • Video Support
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visual Analytics
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • eCommerce Management
  • Desk.com
  • Facebook
  • Magento Commerce
  • NICE inContact
  • Salesforce Service Cloud
  • Slack
  • WordPress
  • Zendesk
  • Desk.com
  • Facebook
  • Magento Commerce
  • NICE inContact
  • Salesforce Service Cloud
  • Slack
  • WordPress
  • Zendesk