HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch. Features: - Live Chat - Auto Messages - Email Marketing - Help Desk - Knowledge Base - Popups Try HelpCrunch Free!
HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales. Increase conversions and sales, improve support, and...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat
OTO is a speech analytics API and AI-powered voice intelligence technology, which analyzes customer sentiment through tone of voice. The platform can be used by call centers, healthcare providers, home technology providers, and robotics developers to understand and leverage voice data.
OTO is a speech analytics API and AI-powered voice intelligence technology, which analyzes customer sentiment through tone of voice. The platform can...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Starting from

US$15,00/month

  • Subscription

Starting from

US$100,00/month

  • Subscription

Overall rating

4,8 /5
(171)
Ease of Use
4,7/5
Features & Functionality
4,6/5
Customer Service
4,8/5
Value for Money
4,8/5

Overall rating

5 /5
(1)
Ease of Use
5/5
Features & Functionality
5/5
Customer Service
0/5
Value for Money
0/5

Total features 102

  • API
  • Access Controls/Permissions
  • Action Management
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Anonymous Feedback
  • Applicant Tracking
  • Application Development
  • Appointment Management
  • Assessment Management
  • Audio Capture
  • Audio File Management
  • Auto-Responders
  • Automatic Lead Distribution
  • Behavior Tracking
  • Big Data Analytics
  • Built-In Database
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Screening
  • Campaign Management
  • Canned Responses
  • Cataloging/Categorization
  • Chat Transcript
  • Chat/Messaging
  • Client Management
  • Collaboration Tools
  • Communication Management
  • Concatenated Speech
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Management
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Data Management
  • Data Security
  • Decision Support Software
  • Document Storage
  • Drip Campaigns
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Employee Activity Monitoring
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Sales Teams/Organizations
  • Full Text Search
  • Geotargeting
  • Help Desk Management
  • Historical Reporting
  • IVR / Voice Recognition
  • Image Analysis
  • Interaction Tracking
  • Interactive Content
  • Knowledge Base Management
  • Language Detection
  • Lead Capture
  • Lead Management
  • Lead Nurturing
  • Live Chat
  • Location Tracking
  • ML Algorithm Library
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Natural Language Processing
  • Negative Feedback Management
  • Neural Network Modeling
  • Offline Form
  • Patient Engagement Software
  • Patient Records Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Quality Management
  • Queue Management
  • Real Time Data
  • Real Time Monitoring
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Sales Automation
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Self-Learning
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Skills Assessment
  • Social Media Integration
  • Software Development
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Editing
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • User Defined Attributes
  • Video Support
  • Virtual Assistant
  • Visual Analytics
  • Voice Recognition
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • eCommerce Management

Total features 53

  • API
  • Access Controls/Permissions
  • Action Management
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Anonymous Feedback
  • Applicant Tracking
  • Application Development
  • Appointment Management
  • Assessment Management
  • Audio Capture
  • Audio File Management
  • Auto-Responders
  • Automatic Lead Distribution
  • Behavior Tracking
  • Big Data Analytics
  • Built-In Database
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Screening
  • Campaign Management
  • Canned Responses
  • Cataloging/Categorization
  • Chat Transcript
  • Chat/Messaging
  • Client Management
  • Collaboration Tools
  • Communication Management
  • Concatenated Speech
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Management
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Data Management
  • Data Security
  • Decision Support Software
  • Document Storage
  • Drip Campaigns
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Employee Activity Monitoring
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Sales Teams/Organizations
  • Full Text Search
  • Geotargeting
  • Help Desk Management
  • Historical Reporting
  • IVR / Voice Recognition
  • Image Analysis
  • Interaction Tracking
  • Interactive Content
  • Knowledge Base Management
  • Language Detection
  • Lead Capture
  • Lead Management
  • Lead Nurturing
  • Live Chat
  • Location Tracking
  • ML Algorithm Library
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Natural Language Processing
  • Negative Feedback Management
  • Neural Network Modeling
  • Offline Form
  • Patient Engagement Software
  • Patient Records Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Quality Management
  • Queue Management
  • Real Time Data
  • Real Time Monitoring
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Sales Automation
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Self-Learning
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Skills Assessment
  • Social Media Integration
  • Software Development
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Editing
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • User Defined Attributes
  • Video Support
  • Virtual Assistant
  • Visual Analytics
  • Voice Recognition
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • eCommerce Management
  • Magento Commerce
  • Slack
  • WordPress
  • Magento Commerce
  • Slack
  • WordPress