---
description: Compare INSIDE vs Customerly for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare INSIDE vs Customerly | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Live Streaming Software](/directory/1715/live-streaming/software) > [INSIDE \<span\>vs\</span\> Customerly](https://www.getapp.za.com/compare/111117/113889/inside/vs/customerly)

# Compare INSIDE vs Customerly

Canonical: https://www.getapp.za.com/compare/111117/113889/inside/vs/customerly

> Detailed comparison between INSIDE and Customerly. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | INSIDE | Customerly |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 41 | 70 |
| **Starting Price** | US$120,00 | US$29,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Documentation, Videos | Documentation, Videos |

## Key features

### INSIDE

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Customer Database
- Customer Service Analytics
- Dashboard
- Email Management
- Engagement Tracking
- Lead Capture
- Live Chat
- Multi-Channel Communication
- Personalization
- Real-Time Data
- Real-Time Reporting
- Screen Sharing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

### Customerly

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Customer Database
- Customer Service Analytics
- Dashboard
- Email Management
- Engagement Tracking
- Lead Capture
- Live Chat
- Multi-Channel Communication
- Personalization
- Real-Time Data
- Real-Time Reporting
- Screen Sharing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View INSIDE Profile](https://www.getapp.za.com/software/111117/inside)
- [View Customerly Profile](https://www.getapp.za.com/software/113889/customerly)
- [View Original Comparison](https://www.getapp.za.com/compare/111117/113889/inside/vs/customerly)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare INSIDE vs Customerly | GetApp South Africa 2026","description":"Compare INSIDE vs Customerly for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.za.com/compare/111117/113889/inside/vs/customerly","about":[{"@id":"https://www.getapp.za.com/software/111117/inside#software"},{"@id":"https://www.getapp.za.com/software/113889/customerly#software"}],"breadcrumb":{"@id":"https://www.getapp.za.com/compare/111117/113889/inside/vs/customerly#breadcrumblist"},"@id":"https://www.getapp.za.com/compare/111117/113889/inside/vs/customerly#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.getapp.za.com/#organization"},"inLanguage":"en-ZA","isPartOf":{"@id":"https://www.getapp.za.com/#website"}},{"name":"INSIDE","description":"INSIDE is an enterprise customer engagement platform designed to help businesses engage with customers through personalized chat, SMS, Facebook messages, and more. With the aim of helping businesses to improve their ecommerce sales, marketing, and customer service, INSIDE provides chat functionality and website monitoring tools to deliver targeted content across digital channels.\n\nFor eCommerce marketing teams, INSIDE can be used to engage visitors and capture leads through targeted messages, pop-ups, banners, and more, and monitor visitor activity in real-time to identify the most important leads. Visitors can be targeted with personalized messages or content based on their likelihood of purchasing or abandoning their cart, and targeting is based on criteria such as user journey data, geographic location, purchase history, referral data, and more. Campaigns can also be created and managed within INSIDE using tools for creating engaging content, targeting specific user segments, and generating reports on engagement and KPI’s. \n\nINSIDE can help customer service teams by providing a live chat platform for handling customer requests, building rapport with customers, and engaging customers from any device. With one-click access to information including position on website, contact history, number of visits, customer geolocation, basket contents, and more, operators have access to all the information the need to accurately assist each customer.","image":"https://images.g2crowd.com/display-layer-screenshots/83378/4178dfcdf90d875e58b7570a3eb6a929763a5a05cffbd1ca221522ff9c9996ae.webp","url":"https://www.getapp.za.com/software/111117/inside","@id":"https://www.getapp.za.com/software/111117/inside#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":41,"ratingValue":4.6},"offers":{"price":"120","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Customerly","description":"Customerly is a cloud-based, AI-first customer service platform built for SaaS companies and software businesses, serving support teams ranging from solo founders to large-scale operations. The platform consolidates live chat, email marketing automation, NPS and CSAT surveys, a multilingual help center, and a built-in CRM into a single per-seat subscription, eliminating the need for multiple standalone tools. Deployment spans web-based interfaces, native iOS and Android mobile apps, and mobile SDKs for in-app support delivery.\n\nAt the core of the platform is Aura, an autonomous AI agent that handles incoming support conversations end to end. Aura resolves tickets by drawing on knowledge base articles, canned responses, billing data, and customer profiles. A confidence-score-based escalation mechanism prevents fabricated answers by routing conversations to human agents when reliable information is unavailable, or when customer sentiment or an explicit request triggers handoff. AI Missions extend automation to complex, multi-step workflows such as refund processing, trial extensions, and demo scheduling, all configurable within chatflows using custom triggers, goals, and escalation rules. Human agents are supported by AI-assisted reply suggestions, a Write For Me message drafting tool, and AI conversation summarization. AutoReply surfaces relevant help center articles before a human agent responds, deflecting avoidable tickets.\n\nBeyond support, Customerly includes behavior-triggered email marketing campaigns and lifecycle automation, enabling targeted customer engagement without a separate marketing platform. NPS and CSAT surveys ship with built-in benchmarking. The unified inbox routes conversations automatically, while the CRM provides customer profiles and smart segmentation for proactive outreach. Team performance analytics, a full conversation audit trail, and 50-plus integrations via APIs, SDKs, and webhooks round out the platform. Positioned for SaaS support teams of 5 to 200 agents, Customerly includes the AI agent on every paid plan with no per-resolution surcharges, supporting predictable cost scaling as conversation volumes grow.","image":"https://images.g2crowd.com/display-layer-screenshots/68664/06f7b5b68fd5fa71e212bdff5ab8a3a45406a7aa1c7cfd0e935e53836762a9b4.avif","url":"https://www.getapp.za.com/software/113889/customerly","@id":"https://www.getapp.za.com/software/113889/customerly#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":70,"ratingValue":4.5},"offers":{"price":"29","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.za.com/compare/111117/113889/inside/vs/customerly#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Streaming Software","position":2,"item":"/directory/1715/live-streaming/software","@type":"ListItem"},{"name":"INSIDE vs Customerly","position":3,"item":"https://www.getapp.za.com/compare/111117/113889/inside/vs/customerly","@type":"ListItem"}]}]}
</script>