---
description: Compare TOPdesk vs HubSpot Service Hub for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare TOPdesk vs HubSpot Service Hub | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [TOPdesk \<span\>vs\</span\> HubSpot Service Hub](https://www.getapp.za.com/compare/111785/119575/topdesk/vs/hubspot-service-hub)

# Compare TOPdesk vs HubSpot Service Hub

Canonical: https://www.getapp.za.com/compare/111785/119575/topdesk/vs/hubspot-service-hub

> Detailed comparison between TOPdesk and HubSpot Service Hub. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | TOPdesk | HubSpot Service Hub |
| **Overall rating** | 4.4/5 | 4.4/5 |
| **Total Reviews** | 110 | 187 |
| **Starting Price** | US$77,00 | US$15,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### TOPdesk

- API
- CRM
- Chat/Messaging
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Real-Time Reporting
- Reporting/Analytics
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

### HubSpot Service Hub

- API
- CRM
- Chat/Messaging
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Real-Time Reporting
- Reporting/Analytics
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

## Links

- [View TOPdesk Profile](https://www.getapp.za.com/software/111785/topdesk)
- [View HubSpot Service Hub Profile](https://www.getapp.za.com/software/119575/hubspot-service-hub)
- [View Original Comparison](https://www.getapp.za.com/compare/111785/119575/topdesk/vs/hubspot-service-hub)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare TOPdesk vs HubSpot Service Hub | GetApp South Africa 2026","description":"Compare TOPdesk vs HubSpot Service Hub for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.za.com/compare/111785/119575/topdesk/vs/hubspot-service-hub","about":[{"@id":"https://www.getapp.za.com/software/111785/topdesk#software"},{"@id":"https://www.getapp.za.com/software/119575/hubspot-service-hub#software"}],"breadcrumb":{"@id":"https://www.getapp.za.com/compare/111785/119575/topdesk/vs/hubspot-service-hub#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.za.com/compare/111785/119575/topdesk/vs/hubspot-service-hub#webpage","isPartOf":{"@id":"https://www.getapp.za.com/#website"},"inLanguage":"en-ZA","publisher":{"@id":"https://www.getapp.za.com/#organization"}},{"name":"TOPdesk","description":"TOPdesk is a service management platform for busy IT service teams that want to get things done. With out-of-the-box software that's packed with templates, endless integration options, and our people here to guide you, you can start exceeding customer expectations – the stress-free way. \n\nWe'll help your service team, step by step, do three things differently. \n\n1.\tTame service desk chaos\nGet started quickly and code-free with an ITSM solution that's easy to personalize around your needs. No need to reinvent the wheel – our experts use best practices to help you standardize processes like incident management and asset management. Whatever your plans are, you can start small and scale TOPdesk as your needs change. \n\n2.\tBe better together\nEasily collaborate in the tool – both within and outside of your own service department. With one shared portal with departments like HR or Facilities, you can give end users  a smoother experience company-wide.\n\n3.\tDeliver new value continuously\nTOPdesk is easy to maintain, so you can make valuable improvements without having to rely on consultants. But don't worry – we're here to offer any tips and tricks if you need us.\n\nTOPdesk's features\nTOPdesk offers many ITIL-based features to help you make service happen: \n\nIncident Management – Categorize and prioritize incoming requests and assign tasks to the right agent automatically. Ticket solved? Your end users are notified right away. \n\nAsset Management – Track your organization's assets, see who's using them, and see how they're connected. The software comes with asset templates that you can adapt to your needs. \n\nKnowledge Management – Use the Knowledge Base to capture critical knowledge from your agents – and make it accessible for everyone in the organization. \n\nReporting – Create a Dashboard for all your key metrics, so you can easily spot bottlenecks and keep your department's performance on track.  \n\nSelf-Service Portal – Give end users a one-stop-shop to log tickets, read FAQs and knowledge articles, and check the status of their request. Increased transparency equals happy customers. \n\nOur solution always comes with:\n-\tA service management platform that's ready to use and easy to maintain – no coding needed.\n-\t3 different plans to choose from with plenty of add-ons, all brought to you via SaaS or On-Premises. \n-\tAn easy-to-use framework for all your processes, including standard features like a knowledge base, a link with Active Directory and single sign-on. \n-\t24/5 personal support from our local experts, and 24/7 online support via MyTOPdesk.\n\nIntegrate with all your favorite tools\nConnect TOPdesk with all the tools you need and use. You'll have access to our open API, out-of-the-box integrations and the TOPdesk Marketplace. \n\nWhat you'll achieve with TOPdesk\n·\tStop firefighting and regain control of your service desk\n·\tMeet customer expectations every time\n·\tIncrease transparency and excel in customer interactions\n·\tBe noticed for your consistently great services","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/98843994-488f-433c-8cfa-7e94643935d7.png","url":"https://www.getapp.za.com/software/111785/topdesk","@type":"SoftwareApplication","@id":"https://www.getapp.za.com/software/111785/topdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":110},"offers":{"price":"77","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"name":"HubSpot Service Hub","description":"HubSpot Service Hub is a cloud-based customer service platform, which is designed to simplify processes for managing customer queries and improving client engagement for businesses of all sizes. It allows users to connect with customers through live chat, one-to-one customer communications, conversational bots, canned responses and more.\n\nKey features of HubSpot Service Hub include customer feedback, surveys, insights, reporting, alerts, a customer database, knowledge base, goal management, and team email aliases. Businesses can use the platform to quickly answer customer queries by sending help documentation, recording short videos and creating custom email templates based on specific queries. It comes with an unified inbox, which records all communication and provides a full history of customer service for other representatives to refer to in similar cases.\n\nWith automated customer marketing emails and a searchable knowledge base, HubSpot Service Hub enables businesses to retain customers through streamlined, self-service access to case resolutions. It facilitates integration with several third-party applications such as Salesforce, HelloSign, Slack, GoToWebinar, CallRail, Typeform, Hotjar, Klipfolio, Lucky Orange, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/45137de7-589c-418d-9bcf-a56ccc4efda6.png","url":"https://www.getapp.za.com/software/119575/hubspot-service-hub","@type":"SoftwareApplication","@id":"https://www.getapp.za.com/software/119575/hubspot-service-hub#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":187},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"TOPdesk vs HubSpot Service Hub","position":3,"item":"https://www.getapp.za.com/compare/111785/119575/topdesk/vs/hubspot-service-hub","@type":"ListItem"}],"@id":"https://www.getapp.za.com/compare/111785/119575/topdesk/vs/hubspot-service-hub#breadcrumblist"}]}
</script>
