---
description: Compare XCALLY vs Cyara for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare XCALLY vs Cyara | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [XCALLY \<span\>vs\</span\> Cyara](https://www.getapp.za.com/compare/112271/2054305/xcally/vs/cyara)

# Compare XCALLY vs Cyara

Canonical: https://www.getapp.za.com/compare/112271/2054305/xcally/vs/cyara

> Detailed comparison between XCALLY and Cyara. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | XCALLY | Cyara |
| **Overall rating** | 4.8/5 | 4.5/5 |
| **Total Reviews** | 130 | 14 |
| **Starting Price** | €29,00 | US$0,01 |
| **Free Trial** | Yes | - |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### XCALLY

- API
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- Call Tracking
- Computer Telephony Integration
- Customizable Reports
- Dashboard
- IVR
- Monitoring
- Performance Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Survey/Poll Management
- Surveys & Feedback
- Third-Party Integrations
- Video Conferencing

### Cyara

- API
- Computer Telephony Integration
- Customizable Reports
- Dashboard
- IVR
- Monitoring
- Parameterized Testing
- Performance Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Third-Party Integrations

## Links

- [View XCALLY Profile](https://www.getapp.za.com/software/112271/xcally)
- [View Cyara Profile](https://www.getapp.za.com/software/2054305/cyara)
- [View Original Comparison](https://www.getapp.za.com/compare/112271/2054305/xcally/vs/cyara)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare XCALLY vs Cyara | GetApp South Africa 2026","description":"Compare XCALLY vs Cyara for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.za.com/compare/112271/2054305/xcally/vs/cyara","about":[{"@id":"https://www.getapp.za.com/software/112271/xcally#software"},{"@id":"https://www.getapp.za.com/software/2054305/cyara#software"}],"breadcrumb":{"@id":"https://www.getapp.za.com/compare/112271/2054305/xcally/vs/cyara#breadcrumblist"},"@id":"https://www.getapp.za.com/compare/112271/2054305/xcally/vs/cyara#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.za.com/#website"},"inLanguage":"en-ZA","publisher":{"@id":"https://www.getapp.za.com/#organization"}},{"name":"XCALLY","description":"XCALLY is a complete software solution for inbound / outbound / blended or omnichannel call centers. Users can handle interactions with customers via phone, web chat, email, SMS, fax and social media through standard APIs, as well as manage customer information and keep track of their interactions across multiple channels. Agents can login to their queues, manage multiple statuses, and perform various tasks according to their skills. \n\nXCALLY helps contact centers to maximize agents' talk time using preview, progressive or predictive dialing, with automations and triggers that help automate tasks according to previously defined timing and actions. Users can analyze data and performances through XCALLY's ready-to-use reports or build custom reports tailored to specific business goals. Organizations can also design IVR projects such as auto-attendant, customer satisfaction surveys, call back, and more, using the drag &amp; drop web GUI.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7671daac-8e48-4b82-90b7-7d6a6a2d107a.png","url":"https://www.getapp.za.com/software/112271/xcally","@id":"https://www.getapp.za.com/software/112271/xcally#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":130},"offers":{"price":"29","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios"},{"name":"Cyara","description":"The Cyara Automated CX Assurance platform helps brands deliver outstanding customer experiences with less effort, cost, and risk. Cyara supports the full CX software development lifecycle, including design, functional and regression testing, load testing, and production monitoring, which enables enterprises to design, build, and maintain optimal customer journeys at scale, across multiple digital and voice channels, while reducing the risk of customer-facing defects.","url":"https://www.getapp.za.com/software/2054305/cyara","@id":"https://www.getapp.za.com/software/2054305/cyara#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":14},"offers":{"price":"0.01","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise"},{"@id":"https://www.getapp.za.com/compare/112271/2054305/xcally/vs/cyara#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/275/call-center/software","@type":"ListItem"},{"name":"XCALLY vs Cyara","position":3,"item":"https://www.getapp.za.com/compare/112271/2054305/xcally/vs/cyara","@type":"ListItem"}]}]}
</script>