BirdEye vs Zoho Desk

 

BirdEye

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Zoho Desk

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Overview

Platforms Supported

Web Based
iPhone App
Android App
Windows App

Support Options

FAQs
Forum
Knowledge Base
Online Support
Phone Support
Video Tutorials

Pricing

Starting From

N/A US$12,00/month
Free
Subscription

Reviews

Overall rating
Ease of use
Value for money
Customer support

Features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Campaign Analysis
Campaign Management
Chat
Content Management
Customizable Branding
Customizable Templates
Drag & Drop Interface
Email Integration
Engagement Analytics
Instant Messaging
Knowledge Base
Monitoring
Multi-Channel Communication
Prioritizing
Real Time Analytics
Real Time Data
Real Time Monitoring
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Ticket Management

Integrations

AgencyAnalytics
BigCommerce
Customer Thermometer
Infusionsoft
QuickBooks Online
Rent Manager
Salesforce Sales Cloud
Shopify
SurveyMonkey
TapClicks
Workato
Zoho Analytics
Zoho CRM
Zoho Cliq
Zoho Creator
Zoho Flow
Zoho Forms
Zoho Projects
Zoho SalesIQ