---
description: Compare Birdeye vs Loox for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Birdeye vs Loox | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/562/customer-support/software) > [Birdeye \<span\>vs\</span\> Loox](https://www.getapp.za.com/compare/112535/2056420/birdeye/vs/loox)

# Compare Birdeye vs Loox

Canonical: https://www.getapp.za.com/compare/112535/2056420/birdeye/vs/loox

> Detailed comparison between Birdeye and Loox. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Birdeye | Loox |
| **Overall rating** | 4.7/5 | 4.9/5 |
| **Total Reviews** | 702 | 16 |
| **Starting Price** | - | US$10,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Birdeye

- Activity Dashboard
- Dashboard
- Email Reminders
- Engagement Tracking
- Feedback Management
- Monitoring
- Negative Feedback Management
- Performance Metrics
- Ratings/Reviews
- Reminders
- Reporting & Statistics
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- SMS Messaging
- Search/Filter
- Social Media Integration
- Social Sharing
- Website Integration

### Loox

- Activity Dashboard
- Dashboard
- Email Reminders
- Engagement Tracking
- Feedback Management
- Monitoring
- Negative Feedback Management
- Performance Metrics
- Ratings/Reviews
- Reminders
- Reporting & Statistics
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- SMS Messaging
- Search/Filter
- Social Media Integration
- Social Sharing
- Website Integration

## Links

- [View Birdeye Profile](https://www.getapp.za.com/software/112535/birdeye)
- [View Loox Profile](https://www.getapp.za.com/software/2056420/loox)
- [View Original Comparison](https://www.getapp.za.com/compare/112535/2056420/birdeye/vs/loox)

-----

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