BirdEye vs LiveAgent

 

BirdEye

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LiveAgent

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Overview

Platforms Supported

Web Based
iPhone App
Android App
Windows App

Support Options

FAQs
Forum
Knowledge Base
Online Support
Phone Support
Video Tutorials

Pricing

Starting From

N/A US$15,00/month
One Time License
Subscription

Reviews

Overall rating
Ease of use
Value for money
Customer support

Features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Campaign Analysis
Campaign Management
Chat
Contact History
Content Management
Customizable Branding
Customizable Templates
Drag & Drop Interface
Email Integration
Engagement Analytics
Instant Messaging
Knowledge Base
Monitoring
Multi-Channel Communication
Prioritizing
Real Time Analytics
Real Time Data
Real Time Monitoring
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Ticket Management
Workflow Management

Integrations

AWeber
AgencyAnalytics
Akita
BigCommerce
GetResponse
Help Desk Migration
Infusionsoft
Mailchimp
Nicereply
ProjectManager.com
QuickBooks Online
Rent Manager
Salesforce Sales Cloud
Shopify
Slaask
Slack
SurveyMonkey
TapClicks
VisitorTrack
Zoho CRM