---
description: Compare Mi9 Retail Suite vs Retail Express for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Mi9 Retail Suite vs Retail Express | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Retail Management Software](/directory/198/retail-management/software) > [Mi9 Retail Suite \<span\>vs\</span\> Retail Express](https://www.getapp.za.com/compare/112735/117479/mi9-crm/vs/retail-express)

# Compare Mi9 Retail Suite vs Retail Express

Canonical: https://www.getapp.za.com/compare/112735/117479/mi9-crm/vs/retail-express

> Detailed comparison between Mi9 Retail Suite and Retail Express. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Mi9 Retail Suite | Retail Express |
| **Overall rating** | 4.7/5 | 3.8/5 |
| **Total Reviews** | 21 | 17 |
| **Starting Price** | US$150,00 | - |
| **Free Trial** | - | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Mi9 Retail Suite

- Accounting
- CRM
- Commission Management
- Customer Database
- Discount Management
- Inventory Auditing
- Inventory Optimization
- Inventory Replenishment
- Mail Order
- Merchandise Management
- Multi-Channel Management
- Ordering Automation
- Point of Sale (POS)
- Pricing Management
- Real-Time Data
- Reorder Management
- Returns Management
- Shipping Management
- Supplier Management
- eCommerce Management

### Retail Express

- Accounting
- CRM
- Commission Management
- Customer Database
- Discount Management
- Inventory Auditing
- Inventory Optimization
- Inventory Replenishment
- Mail Order
- Merchandise Management
- Multi-Channel Management
- Ordering Automation
- Point of Sale (POS)
- Pricing Management
- Real-Time Data
- Reorder Management
- Returns Management
- Shipping Management
- Supplier Management
- eCommerce Management

## Links

- [View Mi9 Retail Suite Profile](https://www.getapp.za.com/software/112735/mi9-crm)
- [View Retail Express Profile](https://www.getapp.za.com/software/117479/retail-express)
- [View Original Comparison](https://www.getapp.za.com/compare/112735/117479/mi9-crm/vs/retail-express)

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