Overview
Conversocial is a leading customer engagement platform for today’s digital customer. Delivering a unified approach to a new generation of customer care, Conversocial enables hundreds of global brands including Google, Tesco and Hertz to ensure they are supporting in-the-moment resolution, at scale,
Conversocial is a leading customer engagement platform for today’s digital customer. Delivering a unified approach to a new generation of customer...
Platforms Supported
- Web Based
- iPhone App
- Android App
- Windows App
Support Options
- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Panviva is a knowledge management platform designed to help organizations enhance the customer experience by delivering information in real-time via a centralized knowledge-base. Key features include content authoring, multi-channel distribution, natural language interactions, and version control.
Panviva is a knowledge management platform designed to help organizations enhance the customer experience by delivering information in real-time via...
Platforms Supported
- Web Based
- iPhone App
- Android App
- Windows App
Support Options
- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
- Subscription
Starting from
- Subscription
Reviews
Ease of Use
4,6/5Features & Functionality
4,1/5Customer Service
4,7/5Value for Money
4,3/5Ease of Use
5/5Features & Functionality
5/5Customer Service
0/5Value for Money
0/5Features
Total features 48
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Approval Process Control
- Assignment Management
- Audit Trail
- CRM
- Calendar Management
- Case Management
- Cataloging/Categorization
- Change Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Content Library
- Content Management
- Conversion Tracking
- Course Authoring
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customizable Reports
- Dashboard
- Data Capture and Transfer
- Decision Support Software
- Developer Portal
- Document Management
- Document Review
- Electronic Forms
- Employee Onboarding
- Employee Recognition Software
- Engagement Analytics
- Feedback Management
- Full Text Search
- Goal Management
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Negative Feedback Management
- Orientation Workflow Management
- Performance Management
- Performance Metrics
- Predictive Analytics
- Prioritization
- Project Management
- Purchasing & Receiving
- Question Library
- Queue Management
- Ratings / Reviews
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Rules-Based Workflow
- Scheduling
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Text Analysis
- Third Party Integrations
- Training Management
- Usage Tracking/Analytics
- Version Control
- WYSIWYG Editor
- Workflow Management
Total features 53
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Approval Process Control
- Assignment Management
- Audit Trail
- CRM
- Calendar Management
- Case Management
- Cataloging/Categorization
- Change Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Content Library
- Content Management
- Conversion Tracking
- Course Authoring
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customizable Reports
- Dashboard
- Data Capture and Transfer
- Decision Support Software
- Developer Portal
- Document Management
- Document Review
- Electronic Forms
- Employee Onboarding
- Employee Recognition Software
- Engagement Analytics
- Feedback Management
- Full Text Search
- Goal Management
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Negative Feedback Management
- Orientation Workflow Management
- Performance Management
- Performance Metrics
- Predictive Analytics
- Prioritization
- Project Management
- Purchasing & Receiving
- Question Library
- Queue Management
- Ratings / Reviews
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Rules-Based Workflow
- Scheduling
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Text Analysis
- Third Party Integrations
- Training Management
- Usage Tracking/Analytics
- Version Control
- WYSIWYG Editor
- Workflow Management
Integrations
- Oracle B2C Service
- Oracle Service
- Pega CRM
- Salesforce Service Cloud
- Zendesk
- Oracle B2C Service
- Oracle Service
- Pega CRM
- Salesforce Service Cloud
- Zendesk
