Conversocial is a leading customer engagement platform for today’s digital customer. Delivering a unified approach to a new generation of customer care, Conversocial enables hundreds of global brands including Google, Tesco and Hertz to ensure they are supporting in-the-moment resolution, at scale,
Conversocial is a leading customer engagement platform for today’s digital customer. Delivering a unified approach to a new generation of customer...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Panviva is a knowledge management platform designed to help organizations enhance the customer experience by delivering information in real-time via a centralized knowledge-base. Key features include content authoring, multi-channel distribution, natural language interactions, and version control.
Panviva is a knowledge management platform designed to help organizations enhance the customer experience by delivering information in real-time via...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

  • Subscription

Starting from

  • Subscription

Overall rating

4,6 /5
(8)
Ease of Use
4,6/5
Features & Functionality
4,1/5
Customer Service
4,7/5
Value for Money
4,3/5

Overall rating

5 /5
(1)
Ease of Use
5/5
Features & Functionality
5/5
Customer Service
0/5
Value for Money
0/5

Total features 48

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Assignment Management
  • Audit Trail
  • CRM
  • Calendar Management
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Content Library
  • Content Management
  • Conversion Tracking
  • Course Authoring
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Reports
  • Dashboard
  • Data Capture and Transfer
  • Decision Support Software
  • Developer Portal
  • Document Management
  • Document Review
  • Electronic Forms
  • Employee Onboarding
  • Employee Recognition Software
  • Engagement Analytics
  • Feedback Management
  • Full Text Search
  • Goal Management
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Negative Feedback Management
  • Orientation Workflow Management
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Prioritization
  • Project Management
  • Purchasing & Receiving
  • Question Library
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Rules-Based Workflow
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Social Media Monitoring
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Text Analysis
  • Third Party Integrations
  • Training Management
  • Usage Tracking/Analytics
  • Version Control
  • WYSIWYG Editor
  • Workflow Management

Total features 53

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Assignment Management
  • Audit Trail
  • CRM
  • Calendar Management
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Content Library
  • Content Management
  • Conversion Tracking
  • Course Authoring
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Reports
  • Dashboard
  • Data Capture and Transfer
  • Decision Support Software
  • Developer Portal
  • Document Management
  • Document Review
  • Electronic Forms
  • Employee Onboarding
  • Employee Recognition Software
  • Engagement Analytics
  • Feedback Management
  • Full Text Search
  • Goal Management
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Negative Feedback Management
  • Orientation Workflow Management
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Prioritization
  • Project Management
  • Purchasing & Receiving
  • Question Library
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Rules-Based Workflow
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Social Media Monitoring
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Text Analysis
  • Third Party Integrations
  • Training Management
  • Usage Tracking/Analytics
  • Version Control
  • WYSIWYG Editor
  • Workflow Management
  • Oracle B2C Service
  • Oracle Service
  • Pega CRM
  • Salesforce Service Cloud
  • Zendesk
  • Oracle B2C Service
  • Oracle Service
  • Pega CRM
  • Salesforce Service Cloud
  • Zendesk