Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers, designed to aid with call center operations by automating tasks such as lead prioritization, call distribution, call recording, answering machine detection, cost tracking & more
Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers, designed to aid with call...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Cloudagent covers the needs of inbound, outbound and blended contact centers with ACD, IVR, CTI, dialer and more.

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$10,00/month

  • Free
  • Subscription

Starting from

US$45,00/month

  • Free
  • Subscription

Overall rating

4,8 /5
(14)
Ease of Use
4,8/5
Features & Functionality
4,9/5
Customer Service
4,5/5
Value for Money
4,9/5

Overall rating

4,5 /5
(27)
Ease of Use
4,5/5
Features & Functionality
4,4/5
Customer Service
4,5/5
Value for Money
4,5/5

Total features 62

  • API
  • Alerts / Escalation
  • Answering Machine Detection
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Availability Management
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Cost Tracking
  • Customizable Fields
  • Customizable Forms
  • Data Import/Export
  • Employee Management
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Knowledge Base Management
  • Lead Distribution
  • Manual Dialer
  • Monitoring
  • Multi-Campaign
  • Multiple Parties
  • Multiple Scripts
  • Open Database Design
  • Outbound Call Center
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Prioritization
  • Progressive Dialer
  • Queue Management
  • Real Time Reporting
  • Real-Time Chat
  • Reporting/Analytics
  • Summary Reports
  • Survey/Poll Management
  • Telemarketing Management
  • Text to Speech
  • Timesheet Management
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Web Forms

Total features 43

  • API
  • Alerts / Escalation
  • Answering Machine Detection
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Availability Management
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Cost Tracking
  • Customizable Fields
  • Customizable Forms
  • Data Import/Export
  • Employee Management
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Knowledge Base Management
  • Lead Distribution
  • Manual Dialer
  • Monitoring
  • Multi-Campaign
  • Multiple Parties
  • Multiple Scripts
  • Open Database Design
  • Outbound Call Center
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Prioritization
  • Progressive Dialer
  • Queue Management
  • Real Time Reporting
  • Real-Time Chat
  • Reporting/Analytics
  • Summary Reports
  • Survey/Poll Management
  • Telemarketing Management
  • Text to Speech
  • Timesheet Management
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Web Forms
  • Freshdesk
  • Google Analytics
  • Impel
  • Mixpanel
  • Salesforce Sales Cloud
  • SugarCRM
  • Zendesk
  • Zoho CRM
  • Freshdesk
  • Google Analytics
  • Impel
  • Mixpanel
  • Salesforce Sales Cloud
  • SugarCRM
  • Zendesk
  • Zoho CRM