Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers, designed to aid with call center operations by automating tasks such as lead prioritization, call distribution, call recording, answering machine detection, cost tracking & more
Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers, designed to aid with call...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Connect First software provides contact center solutions for inbound/ outbound calls, IVR customer engagement, and call centers.

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$10,00/month

  • Free
  • Subscription

Starting from

  • Free
  • Subscription

Overall rating

4,8 /5
(14)
Ease of Use
4,8/5
Features & Functionality
4,9/5
Customer Service
4,5/5
Value for Money
4,9/5

Overall rating

4,5 /5
(52)
Ease of Use
4,3/5
Features & Functionality
4,2/5
Customer Service
4,8/5
Value for Money
4,3/5

Total features 62

  • ACH Payment Processing
  • API
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Answering Machine Detection
  • Auto-Dialer
  • Auto-Responders
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Availability Management
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Campaign Specific Caller ID
  • Chat Transcript
  • Chat/Messaging
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Cost Tracking
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop
  • Employee Management
  • FCC Compliance
  • FTC Compliance
  • HIPAA Compliant
  • Help Desk Management
  • Historical Trend Analysis
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Distribution
  • Lead Management
  • List Management
  • Live Chat
  • Manual Dialer
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multiple Parties
  • Multiple Scripts
  • Open Database Design
  • Outbound Call Center
  • Performance Metrics
  • Phone Key Input
  • Predictive Dialer
  • Prioritization
  • Progressive Dialer
  • Project Templates
  • Queue Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reporting/Analytics
  • Summary Reports
  • Survey/Poll Management
  • Surveys & Feedback
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Timesheet Management
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Web Forms

Total features 74

  • ACH Payment Processing
  • API
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Answering Machine Detection
  • Auto-Dialer
  • Auto-Responders
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Availability Management
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Campaign Specific Caller ID
  • Chat Transcript
  • Chat/Messaging
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Cost Tracking
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop
  • Employee Management
  • FCC Compliance
  • FTC Compliance
  • HIPAA Compliant
  • Help Desk Management
  • Historical Trend Analysis
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Distribution
  • Lead Management
  • List Management
  • Live Chat
  • Manual Dialer
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multiple Parties
  • Multiple Scripts
  • Open Database Design
  • Outbound Call Center
  • Performance Metrics
  • Phone Key Input
  • Predictive Dialer
  • Prioritization
  • Progressive Dialer
  • Project Templates
  • Queue Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reporting/Analytics
  • Summary Reports
  • Survey/Poll Management
  • Surveys & Feedback
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Timesheet Management
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Web Forms
  • Oracle Service
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • SalesforceIQ
  • Zendesk
  • sticky.io
  • Oracle Service
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • SalesforceIQ
  • Zendesk
  • sticky.io