Dialing Innovations Call Center Application Suite

(14)
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Focus Contact Center

(4)
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Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers, designed to aid with call center operations by automating tasks such as lead prioritization, call distribution, call recording, answering machine detection, cost tracking & more
Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers, designed to aid with call...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View more details
Focus Contact Center is a cloud-based multichannel call center solution offering phone, chat, email, and SMS integration, call recording and live monitoring.
Focus Contact Center is a cloud-based multichannel call center solution offering phone, chat, email, and SMS integration, call recording and live...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View more details
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Starting from

US$10,00/month

  • Free
  • Subscription

Starting from

US$15,00/month

  • Free
  • Subscription

Overall rating

4,8 /5
(14)
Ease of Use
4,8/5
Features & Functionality
4,9/5
Customer Service
4,5/5
Value for Money
4,9/5
Read all reviews

Overall rating

5 /5
(4)
Ease of Use
5/5
Features & Functionality
5/5
Customer Service
5/5
Value for Money
5/5
Read all reviews

Total features 62

  • API
  • Alerts / Escalation
  • Answering Machine Detection
  • Applications Management
  • Appointment Management
  • Auto-Dialer
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Availability Management
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking Metrics
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Campaign Specific Caller ID
  • Chat Transcript
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Content Delivery
  • Conversion Tracking
  • Cost Tracking
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Email Management
  • Email Templates
  • Employee Management
  • FCC Compliance
  • FTC Compliance
  • Fax Management
  • Feedback Management
  • Geolocation
  • Goal Management
  • Goal Setting / Tracking
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Management
  • Multi-Language
  • Multiple Parties
  • Multiple Scripts
  • Open Database Design
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Predictive Dialer
  • Prioritization
  • Progressive Dialer
  • Queue Management
  • Real Time Reporting
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Alerts
  • SMS Messaging
  • SSL Security
  • Self Service Portal
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Telemarketing Management
  • Text to Speech
  • Timesheet Management
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Web Forms

Total features 83

  • API
  • Alerts / Escalation
  • Answering Machine Detection
  • Applications Management
  • Appointment Management
  • Auto-Dialer
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Availability Management
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking Metrics
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Campaign Specific Caller ID
  • Chat Transcript
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Content Delivery
  • Conversion Tracking
  • Cost Tracking
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Email Management
  • Email Templates
  • Employee Management
  • FCC Compliance
  • FTC Compliance
  • Fax Management
  • Feedback Management
  • Geolocation
  • Goal Management
  • Goal Setting / Tracking
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Management
  • Multi-Language
  • Multiple Parties
  • Multiple Scripts
  • Open Database Design
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Predictive Dialer
  • Prioritization
  • Progressive Dialer
  • Queue Management
  • Real Time Reporting
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Alerts
  • SMS Messaging
  • SSL Security
  • Self Service Portal
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Telemarketing Management
  • Text to Speech
  • Timesheet Management
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Web Forms
  • Magento Commerce
  • SALESmanago Marketing Automation
  • Salesforce Sales Cloud
  • Shopify
  • SugarCRM
  • Magento Commerce
  • SALESmanago Marketing Automation
  • Salesforce Sales Cloud
  • Shopify
  • SugarCRM

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