Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers, designed to aid with call center operations by automating tasks such as lead prioritization, call distribution, call recording, answering machine detection, cost tracking & more
Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers, designed to aid with call...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
XCALLY is an omnichannel contact centre management solution and customer care suite for inbound, outbound and blended contact centers

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$10,00/month

  • Free
  • Subscription

Starting from

  • Free
  • Subscription

Overall rating

4,8 /5
(14)
Ease of Use
4,8/5
Features & Functionality
4,9/5
Customer Service
4,5/5
Value for Money
4,9/5

Overall rating

4,8 /5
(82)
Ease of Use
4,8/5
Features & Functionality
4,8/5
Customer Service
4,8/5
Value for Money
4,7/5

Total features 62

  • API
  • Alerts / Escalation
  • Answering Machine Detection
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Availability Management
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Chat Transcript
  • Chat/Messaging
  • Client Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Cost Tracking
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Database Support
  • Disaster Recovery
  • Drag & Drop
  • Email Management
  • Employee Management
  • Event Triggered Actions
  • Feedback Management
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Distribution
  • List Management
  • Live Chat
  • Manual Dialer
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple Parties
  • Multiple Scripts
  • Open Database Design
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Predictive Dialer
  • Prioritization
  • Progressive Dialer
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Social Media Integration
  • Summary Reports
  • Survey/Poll Management
  • Surveys & Feedback
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Timesheet Management
  • Video Conferencing
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Web Forms

Total features 69

  • API
  • Alerts / Escalation
  • Answering Machine Detection
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Availability Management
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Chat Transcript
  • Chat/Messaging
  • Client Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Cost Tracking
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Database Support
  • Disaster Recovery
  • Drag & Drop
  • Email Management
  • Employee Management
  • Event Triggered Actions
  • Feedback Management
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Distribution
  • List Management
  • Live Chat
  • Manual Dialer
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple Parties
  • Multiple Scripts
  • Open Database Design
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Predictive Dialer
  • Prioritization
  • Progressive Dialer
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Social Media Integration
  • Summary Reports
  • Survey/Poll Management
  • Surveys & Feedback
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Timesheet Management
  • Video Conferencing
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Web Forms
  • Amazon Polly
  • Asterisk
  • ClickSend
  • Desk.com
  • Dialogflow
  • Dynamics 365
  • Facebook
  • Freshdesk
  • Freshworks CRM
  • Grafana
  • Infobip
  • Microsoft Teams
  • Plivo
  • Salesforce Sales Cloud
  • ServiceNow
  • Skype for Business
  • SugarCRM
  • Telegram
  • Twilio
  • Twitter
  • Viber
  • Vtiger CRM
  • WhatsApp
  • Zendesk
  • Zoho CRM
  • Zoiper
  • Amazon Polly
  • Asterisk
  • ClickSend
  • Desk.com
  • Dialogflow
  • Dynamics 365
  • Facebook
  • Freshdesk
  • Freshworks CRM
  • Grafana
  • Infobip
  • Microsoft Teams
  • Plivo
  • Salesforce Sales Cloud
  • ServiceNow
  • Skype for Business
  • SugarCRM
  • Telegram
  • Twilio
  • Twitter
  • Viber
  • Vtiger CRM
  • WhatsApp
  • Zendesk
  • Zoho CRM
  • Zoiper