Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers, designed to aid with call center operations by automating tasks such as lead prioritization, call distribution, call recording, answering machine detection, cost tracking & more
Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers, designed to aid with call...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • Phone Support
  • 24/7 (Live rep)
  • Chat
TCN is a cloud-based call center solution. The platform supports both inbound and outbound processes along with blended calls, customizable voice messaging, and predictive dialing. It offers customers updates on real-time call campaign cost along with many more services.
TCN is a cloud-based call center solution. The platform supports both inbound and outbound processes along with blended calls, customizable voice...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$10,00/month

  • Free
  • Subscription

Starting from

  • Free
  • Subscription

Overall rating

4,8 /5
(14)
Ease of Use
4,8/5
Features & Functionality
4,9/5
Customer Service
4,5/5
Value for Money
4,9/5

Overall rating

4,5 /5
(10)
Ease of Use
4,1/5
Features & Functionality
4,1/5
Customer Service
4,8/5
Value for Money
4,6/5

Total features 62

  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Answering Machine Detection
  • Auto-Dialer
  • Automated Notices
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Availability Management
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Client Management
  • Commenting / Notes
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Cost Tracking
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Employee Management
  • FCC Compliance
  • FTC Compliance
  • Forecasting
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • In-House Collections
  • Inbound Call Center
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Manual Dialer
  • Monitoring
  • Multi-Campaign
  • Multiple Parties
  • Multiple Scripts
  • Open Database Design
  • Outbound Call Center
  • Performance Metrics
  • Phone Key Input
  • Predictive Dialer
  • Prioritization
  • Progressive Dialer
  • Queue Management
  • Real Time Data
  • Real Time Reporting
  • Real-Time Chat
  • Records Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Search/Filter
  • Summary Reports
  • Survey/Poll Management
  • Tagging
  • Telemarketing Management
  • Template Management
  • Text to Speech
  • Timesheet Management
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Web Forms
  • Website Integration

Total features 56

  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Answering Machine Detection
  • Auto-Dialer
  • Automated Notices
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Availability Management
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Client Management
  • Commenting / Notes
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Cost Tracking
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Employee Management
  • FCC Compliance
  • FTC Compliance
  • Forecasting
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • In-House Collections
  • Inbound Call Center
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Manual Dialer
  • Monitoring
  • Multi-Campaign
  • Multiple Parties
  • Multiple Scripts
  • Open Database Design
  • Outbound Call Center
  • Performance Metrics
  • Phone Key Input
  • Predictive Dialer
  • Prioritization
  • Progressive Dialer
  • Queue Management
  • Real Time Data
  • Real Time Reporting
  • Real-Time Chat
  • Records Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Search/Filter
  • Summary Reports
  • Survey/Poll Management
  • Tagging
  • Telemarketing Management
  • Template Management
  • Text to Speech
  • Timesheet Management
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Web Forms
  • Website Integration
  • Salesforce Sales Cloud
  • ServiceNow
  • Zendesk
  • Salesforce Sales Cloud
  • ServiceNow
  • Zendesk