Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers, designed to aid with call center operations by automating tasks such as lead prioritization, call distribution, call recording, answering machine detection, cost tracking & more
Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers, designed to aid with call...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
CallShaper is a call center software designed to help businesses monitor inbound and outbound calls, track the performance of agents, and manage leads, telemarketing, and sales processes.
CallShaper is a call center software designed to help businesses monitor inbound and outbound calls, track the performance of agents, and manage...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$10,00/month

  • Free
  • Subscription

Starting from

  • Free
  • Subscription

Overall rating

4,8 /5
(14)
Ease of Use
4,8/5
Features & Functionality
4,9/5
Customer Service
4,5/5
Value for Money
4,9/5

Overall rating

4,9 /5
(15)
Ease of Use
4,9/5
Features & Functionality
4,7/5
Customer Service
5/5
Value for Money
4,9/5

Total features 62

  • API
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Answering Machine Detection
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Availability Management
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Cost Tracking
  • Customizable Fields
  • Customizable Forms
  • Data Import/Export
  • Drag & Drop
  • Email Management
  • Employee Management
  • FCC Compliance
  • FTC Compliance
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Integrations Management
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Local Caller ID
  • Manual Dialer
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multiple Parties
  • Multiple Scripts
  • Open Database Design
  • Outbound Call Center
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Prioritization
  • Process/Workflow Automation
  • Progress Reports
  • Progress Tracking
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Reports
  • Status Tracking
  • Summary Reports
  • Survey/Poll Management
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Timesheet Management
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Web Forms
  • Workflow Management
  • Workforce Management

Total features 68

  • API
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Answering Machine Detection
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Availability Management
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Cost Tracking
  • Customizable Fields
  • Customizable Forms
  • Data Import/Export
  • Drag & Drop
  • Email Management
  • Employee Management
  • FCC Compliance
  • FTC Compliance
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Integrations Management
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Local Caller ID
  • Manual Dialer
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multiple Parties
  • Multiple Scripts
  • Open Database Design
  • Outbound Call Center
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Prioritization
  • Process/Workflow Automation
  • Progress Reports
  • Progress Tracking
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Reports
  • Status Tracking
  • Summary Reports
  • Survey/Poll Management
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Timesheet Management
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Web Forms
  • Workflow Management
  • Workforce Management
  • Zapier
  • Zapier