Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers, designed to aid with call center operations by automating tasks such as lead prioritization, call distribution, call recording, answering machine detection, cost tracking & more
Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers, designed to aid with call...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily. Reach customers on any...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$10,00/month

  • Free
  • Subscription

Starting from

US$19,00/month

  • Free
  • Subscription

Overall rating

4,8 /5
(14)
Ease of Use
4,8/5
Features & Functionality
4,9/5
Customer Service
4,5/5
Value for Money
4,9/5

Overall rating

4,3 /5
(2 547)
Ease of Use
4,3/5
Features & Functionality
4,3/5
Customer Service
4,2/5
Value for Money
4,1/5

Total features 62

  • 360 Degree Feedback
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Applications Management
  • Appointment Management
  • Archiving & Retention
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Authentication
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Availability Management
  • Batch Communications
  • Benchmarking
  • Blended Call Center
  • CMDB
  • CRM
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Canned Responses
  • Capacity Management
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Churn Management
  • Collaboration Tools
  • Commenting / Notes
  • Communication Management
  • Community Management
  • Complaint Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Conditional Logic
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support Software
  • Diagnostic Tools
  • Disaster Recovery
  • Discussions / Forums
  • Document Storage
  • Drag & Drop
  • Email Distribution
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Filtering
  • Forms Management
  • Full Text Search
  • Gamification
  • Geotargeting
  • Health Score
  • Help Desk Management
  • Hotkeys
  • IT Asset Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Incident Management
  • Interaction Tracking
  • Interactive Content
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Distribution
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Company
  • Multi-Language
  • Multi-Location
  • Multiple Format Support
  • Multiple Parties
  • Multiple Projects
  • Multiple Scripts
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Offline Form
  • On-Demand Communications
  • Onboarding
  • Online Forums
  • Open Database Design
  • Outbound Call Center
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Predictive Analytics
  • Predictive Dialer
  • Print Management
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Procurement Management
  • Progressive Dialer
  • Project Management
  • Quality Assurance
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recurring Issues
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Telemarketing Management
  • Template Management
  • Text Analysis
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Timer
  • Timesheet Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Factor Authentication
  • Usage Tracking/Analytics
  • Video Support
  • Virtual Assistant
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Web Forms
  • Website Visitor Tracking
  • Widgets
  • Win / Loss Analysis
  • Workflow Configuration
  • Workflow Management

Total features 198

  • 360 Degree Feedback
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Applications Management
  • Appointment Management
  • Archiving & Retention
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Authentication
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Availability Management
  • Batch Communications
  • Benchmarking
  • Blended Call Center
  • CMDB
  • CRM
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Canned Responses
  • Capacity Management
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Churn Management
  • Collaboration Tools
  • Commenting / Notes
  • Communication Management
  • Community Management
  • Complaint Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Conditional Logic
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support Software
  • Diagnostic Tools
  • Disaster Recovery
  • Discussions / Forums
  • Document Storage
  • Drag & Drop
  • Email Distribution
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Filtering
  • Forms Management
  • Full Text Search
  • Gamification
  • Geotargeting
  • Health Score
  • Help Desk Management
  • Hotkeys
  • IT Asset Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Incident Management
  • Interaction Tracking
  • Interactive Content
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Distribution
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Company
  • Multi-Language
  • Multi-Location
  • Multiple Format Support
  • Multiple Parties
  • Multiple Projects
  • Multiple Scripts
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Offline Form
  • On-Demand Communications
  • Onboarding
  • Online Forums
  • Open Database Design
  • Outbound Call Center
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Predictive Analytics
  • Predictive Dialer
  • Print Management
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Procurement Management
  • Progressive Dialer
  • Project Management
  • Quality Assurance
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recurring Issues
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Telemarketing Management
  • Template Management
  • Text Analysis
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Timer
  • Timesheet Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Factor Authentication
  • Usage Tracking/Analytics
  • Video Support
  • Virtual Assistant
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Web Forms
  • Website Visitor Tracking
  • Widgets
  • Win / Loss Analysis
  • Workflow Configuration
  • Workflow Management
  • 123FormBuilder
  • 3CLogic
  • 8x8 Virtual Office
  • AWeber
  • ActiveCampaign
  • Agile CRM
  • Agile Central
  • Aha!
  • Aircall
  • Akita
  • Algolia
  • Ameyo
  • Amity
  • Asset Panda
  • Automate.io
  • Autotask PSA
  • Azuqua
  • Beanstalk
  • Bedrock Data
  • Benchmark Email
  • Bigcommerce
  • Bitium
  • Bloomfire
  • Box
  • Breeze
  • Brushfire
  • Built.io Flow
  • CA Flowdock
  • Calendly
  • Callmaker
  • Capsule
  • ChargeDesk
  • ChargeOver
  • Chargebee
  • Chargify
  • ChartMogul
  • CheckMarket
  • Cirrus Insight
  • ClicData
  • ClickDesk
  • ClickHelp
  • Close
  • CloudAgent
  • CloudApp
  • CollabSpot
  • ConnectWise Control
  • Crisp
  • Customer Thermometer
  • Cyclr
  • Cyfe
  • DataHero
  • Databox
  • Device42
  • Dialpad
  • Dropbox Business
  • Drupal
  • Ducksboard
  • EZ Texting
  • EZOfficeInventory
  • Easy Insight
  • Emma
  • Facebook
  • Falcon.io
  • Five9
  • Flowlu
  • Formstack Forms
  • FreshBooks
  • FullContact
  • Gainsight CS
  • Geckoboard
  • Genesys Cloud
  • Get Satisfaction
  • GetResponse
  • GoToAssist
  • Google Analytics
  • HappyFox Chat
  • Harvest
  • Helpjuice
  • Helpshift
  • Hexnode UEM
  • Higher Logic
  • Highrise
  • Hippo Video
  • HootSuite
  • HubSpot CRM
  • Hubstaff
  • Humanity
  • Igloo
  • Inbenta
  • Instabug
  • Instagram
  • Intercom
  • Jira
  • Jitterbit
  • Joomla
  • Keap
  • Kixie PowerCall
  • Klaviyo
  • Kudos
  • Leftronic
  • Lessonly
  • LiveChat
  • LiveOps
  • LogMeIn Rescue
  • LoginRadius
  • Magento Commerce
  • Mailchimp
  • ManageEngine ADManager Plus
  • ManageEngine Desktop Central
  • MeisterTask
  • Membrain
  • MessageBird
  • Microsoft Excel
  • Microsoft Outlook
  • Mixpanel
  • Moxtra
  • MyFeelBack
  • NICE inContact
  • Nectar Desk
  • Neto
  • Nextiva
  • Nicereply
  • Notion
  • Nutshell
  • Okta
  • Olark
  • OneLogin
  • OpsGenie
  • OroCRM
  • Ottspotta
  • OutSystems
  • PagerDuty
  • PandaDoc
  • Pendo
  • PieSync
  • Pipedrive
  • Pivotal Tracker
  • Planview PPM Pro
  • Playvox
  • Plecto
  • Podio
  • Preact
  • PrestaShop
  • ProProfs Knowledge Base
  • Productboard
  • Projector PSA
  • Qordoba
  • QuickBooks Online Advanced
  • Quip
  • Quiq Messaging
  • Receptive
  • Redmine
  • SABIO
  • SAP Business One
  • SAP Litmos
  • Sailthru
  • SalesSeek
  • Salesforce Sales Cloud
  • ScreenSteps
  • Segment
  • SetMore
  • Sharpen
  • Shopify
  • Skilljar
  • Skyvia
  • Slack
  • Slemma
  • Smartling
  • Smartlook
  • Smartsheet
  • Smooch
  • SnapEngage
  • SolarWinds Service Desk
  • Solve CRM
  • Spinify
  • SpiraTeam
  • Sprinklr
  • Sprout Social
  • SugarCRM
  • SuperReceptionist
  • SupportSync
  • Swiftype
  • TMetric
  • Talkdesk
  • TeamViewer
  • Teamgate
  • Teamwork
  • Time Doctor
  • TimeCamp
  • TimeLog
  • Totango
  • Transifex
  • Tray.io
  • Trello
  • Truly
  • Trustpilot
  • Twilio Voice
  • UserVoice
  • Userlike
  • Usermind
  • Usersnap
  • Vanilla
  • Velaro
  • VeriShow
  • Vidyard
  • Virtual Observer
  • Vivocha
  • WHMCS
  • WISE io
  • Webex Experience Management
  • Wistia
  • WooCommerce
  • Woopra
  • WordPress
  • Workato
  • WorkflowMax
  • XCALLY
  • Yammer
  • Yext
  • Yodiz
  • Yonyx
  • Yotpo
  • Zapier
  • Zen Cart
  • ZenDesk Chat
  • Zendesk Sell
  • Zingtree
  • Zoho Analytics
  • Zoho Assist
  • Zoho Books
  • Zoho CRM
  • Zoho Inventory
  • Zoho Invoice
  • Zoho Subscriptions
  • Zoom Meetings & Chat
  • amoCRM
  • elevio
  • eyeson
  • iorad
  • iridize
  • kintone
  • miniOrange
  • mySurveyLab.com
  • xMatters
  • 123FormBuilder
  • 3CLogic
  • 8x8 Virtual Office
  • AWeber
  • ActiveCampaign
  • Agile CRM
  • Agile Central
  • Aha!
  • Aircall
  • Akita
  • Algolia
  • Ameyo
  • Amity
  • Asset Panda
  • Automate.io
  • Autotask PSA
  • Azuqua
  • Beanstalk
  • Bedrock Data
  • Benchmark Email
  • Bigcommerce
  • Bitium
  • Bloomfire
  • Box
  • Breeze
  • Brushfire
  • Built.io Flow
  • CA Flowdock
  • Calendly
  • Callmaker
  • Capsule
  • ChargeDesk
  • ChargeOver
  • Chargebee
  • Chargify
  • ChartMogul
  • CheckMarket
  • Cirrus Insight
  • ClicData
  • ClickDesk
  • ClickHelp
  • Close
  • CloudAgent
  • CloudApp
  • CollabSpot
  • ConnectWise Control
  • Crisp
  • Customer Thermometer
  • Cyclr
  • Cyfe
  • DataHero
  • Databox
  • Device42
  • Dialpad
  • Dropbox Business
  • Drupal
  • Ducksboard
  • EZ Texting
  • EZOfficeInventory
  • Easy Insight
  • Emma
  • Facebook
  • Falcon.io
  • Five9
  • Flowlu
  • Formstack Forms
  • FreshBooks
  • FullContact
  • Gainsight CS
  • Geckoboard
  • Genesys Cloud
  • Get Satisfaction
  • GetResponse
  • GoToAssist
  • Google Analytics
  • HappyFox Chat
  • Harvest
  • Helpjuice
  • Helpshift
  • Hexnode UEM
  • Higher Logic
  • Highrise
  • Hippo Video
  • HootSuite
  • HubSpot CRM
  • Hubstaff
  • Humanity
  • Igloo
  • Inbenta
  • Instabug
  • Instagram
  • Intercom
  • Jira
  • Jitterbit
  • Joomla
  • Keap
  • Kixie PowerCall
  • Klaviyo
  • Kudos
  • Leftronic
  • Lessonly
  • LiveChat
  • LiveOps
  • LogMeIn Rescue
  • LoginRadius
  • Magento Commerce
  • Mailchimp
  • ManageEngine ADManager Plus
  • ManageEngine Desktop Central
  • MeisterTask
  • Membrain
  • MessageBird
  • Microsoft Excel
  • Microsoft Outlook
  • Mixpanel
  • Moxtra
  • MyFeelBack
  • NICE inContact
  • Nectar Desk
  • Neto
  • Nextiva
  • Nicereply
  • Notion
  • Nutshell
  • Okta
  • Olark
  • OneLogin
  • OpsGenie
  • OroCRM
  • Ottspotta
  • OutSystems
  • PagerDuty
  • PandaDoc
  • Pendo
  • PieSync
  • Pipedrive
  • Pivotal Tracker
  • Planview PPM Pro
  • Playvox
  • Plecto
  • Podio
  • Preact
  • PrestaShop
  • ProProfs Knowledge Base
  • Productboard
  • Projector PSA
  • Qordoba
  • QuickBooks Online Advanced
  • Quip
  • Quiq Messaging
  • Receptive
  • Redmine
  • SABIO
  • SAP Business One
  • SAP Litmos
  • Sailthru
  • SalesSeek
  • Salesforce Sales Cloud
  • ScreenSteps
  • Segment
  • SetMore
  • Sharpen
  • Shopify
  • Skilljar
  • Skyvia
  • Slack
  • Slemma
  • Smartling
  • Smartlook
  • Smartsheet
  • Smooch
  • SnapEngage
  • SolarWinds Service Desk
  • Solve CRM
  • Spinify
  • SpiraTeam
  • Sprinklr
  • Sprout Social
  • SugarCRM
  • SuperReceptionist
  • SupportSync
  • Swiftype
  • TMetric
  • Talkdesk
  • TeamViewer
  • Teamgate
  • Teamwork
  • Time Doctor
  • TimeCamp
  • TimeLog
  • Totango
  • Transifex
  • Tray.io
  • Trello
  • Truly
  • Trustpilot
  • Twilio Voice
  • UserVoice
  • Userlike
  • Usermind
  • Usersnap
  • Vanilla
  • Velaro
  • VeriShow
  • Vidyard
  • Virtual Observer
  • Vivocha
  • WHMCS
  • WISE io
  • Webex Experience Management
  • Wistia
  • WooCommerce
  • Woopra
  • WordPress
  • Workato
  • WorkflowMax
  • XCALLY
  • Yammer
  • Yext
  • Yodiz
  • Yonyx
  • Yotpo
  • Zapier
  • Zen Cart
  • ZenDesk Chat
  • Zendesk Sell
  • Zingtree
  • Zoho Analytics
  • Zoho Assist
  • Zoho Books
  • Zoho CRM
  • Zoho Inventory
  • Zoho Invoice
  • Zoho Subscriptions
  • Zoom Meetings & Chat
  • amoCRM
  • elevio
  • eyeson
  • iorad
  • iridize
  • kintone
  • miniOrange
  • mySurveyLab.com
  • xMatters