RingCentral Engage Digital, formerly Dimelo Digital, is a unified platform for customer service teams to manage all digital customer care channels and conversations, including email, social networks, chat, and mobile. It is best suited for companies with a minimum of 100 employees.
RingCentral Engage Digital, formerly Dimelo Digital, is a unified platform for customer service teams to manage all digital customer care channels...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
Panviva is a knowledge management platform designed to help organizations enhance the customer experience by delivering information in real-time via a centralized knowledge-base. Key features include content authoring, multi-channel distribution, natural language interactions, and version control.
Panviva is a knowledge management platform designed to help organizations enhance the customer experience by delivering information in real-time via...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)

Starting from

  • Subscription

Starting from

  • Subscription

Overall rating

5 /5
(2)
Ease of Use
5/5
Features & Functionality
5/5
Customer Service
5/5
Value for Money
5/5

Overall rating

5 /5
(1)
Ease of Use
5/5
Features & Functionality
5/5
Customer Service
0/5
Value for Money
0/5

Total features 116

  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Spam
  • Applications Management
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Assignment Management
  • Audit Trail
  • Authentication
  • Behavior Tracking
  • CRM
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Change Management
  • Chat/Messaging
  • Churn Management
  • Client Management
  • Collaboration Tools
  • Commenting / Notes
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Compliance Management
  • Contact Management
  • Content Library
  • Content Management
  • Course Authoring
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Data Capture and Transfer
  • Data Import/Export
  • Data Storage Management
  • Data Synchronization
  • Database Support
  • Decision Support Software
  • Desktop Notifications
  • Developer Portal
  • Document Management
  • Document Review
  • Electronic Forms
  • Email Distribution
  • Email Management
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Recognition Software
  • Engagement Analytics
  • Feedback Management
  • File Transfer
  • Filtering
  • Forms Management
  • Full Text Search
  • Gamification
  • Goal Management
  • Historical Reporting
  • Inbox Management
  • Interaction Tracking
  • Interactive Content
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multiple Format Support
  • Multiple User Accounts
  • Negative Feedback Management
  • Offline Access
  • On-Demand Communications
  • Online Forums
  • Orientation Workflow Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Predictive Analytics
  • Prioritization
  • Project Management
  • Purchasing & Receiving
  • Question Library
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Records Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Resource Allocation & Planning
  • Resource Management
  • Rich Text Editor
  • SEO Management
  • SMS Messaging
  • SSL Security
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Software Development
  • Spell Check
  • Status Tracking
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Timer
  • Traceability
  • Training Management
  • Two-Factor Authentication
  • Usage Tracking/Analytics
  • User Management
  • Version Control
  • Video Support
  • WYSIWYG Editor
  • Web Forms
  • Workflow Management

Total features 53

  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Spam
  • Applications Management
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Assignment Management
  • Audit Trail
  • Authentication
  • Behavior Tracking
  • CRM
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Change Management
  • Chat/Messaging
  • Churn Management
  • Client Management
  • Collaboration Tools
  • Commenting / Notes
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Compliance Management
  • Contact Management
  • Content Library
  • Content Management
  • Course Authoring
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Data Capture and Transfer
  • Data Import/Export
  • Data Storage Management
  • Data Synchronization
  • Database Support
  • Decision Support Software
  • Desktop Notifications
  • Developer Portal
  • Document Management
  • Document Review
  • Electronic Forms
  • Email Distribution
  • Email Management
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Recognition Software
  • Engagement Analytics
  • Feedback Management
  • File Transfer
  • Filtering
  • Forms Management
  • Full Text Search
  • Gamification
  • Goal Management
  • Historical Reporting
  • Inbox Management
  • Interaction Tracking
  • Interactive Content
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multiple Format Support
  • Multiple User Accounts
  • Negative Feedback Management
  • Offline Access
  • On-Demand Communications
  • Online Forums
  • Orientation Workflow Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Predictive Analytics
  • Prioritization
  • Project Management
  • Purchasing & Receiving
  • Question Library
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Records Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Resource Allocation & Planning
  • Resource Management
  • Rich Text Editor
  • SEO Management
  • SMS Messaging
  • SSL Security
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Software Development
  • Spell Check
  • Status Tracking
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Timer
  • Traceability
  • Training Management
  • Two-Factor Authentication
  • Usage Tracking/Analytics
  • User Management
  • Version Control
  • Video Support
  • WYSIWYG Editor
  • Web Forms
  • Workflow Management
  • 10to8
  • Aura Call Center Elite
  • Bazaarvoice
  • Cisco Webex
  • Dynamics 365 Business Central
  • Facebook
  • Freshservice
  • Google Analytics
  • IBM Customer Experience
  • Inbenta
  • Instagram
  • JIRA Service Management
  • Khoros Care
  • Khoros Communities
  • Kissflow Digital Workplace
  • Oracle B2C Service
  • Oracle CRM On Demand
  • Pipefy
  • Salesforce Essentials
  • Salesforce Platform
  • Salesforce Service Cloud
  • Twitter
  • Twitter Archiving
  • WordPress
  • inSided
  • 10to8
  • Aura Call Center Elite
  • Bazaarvoice
  • Cisco Webex
  • Dynamics 365 Business Central
  • Facebook
  • Freshservice
  • Google Analytics
  • IBM Customer Experience
  • Inbenta
  • Instagram
  • JIRA Service Management
  • Khoros Care
  • Khoros Communities
  • Kissflow Digital Workplace
  • Oracle B2C Service
  • Oracle CRM On Demand
  • Pipefy
  • Salesforce Essentials
  • Salesforce Platform
  • Salesforce Service Cloud
  • Twitter
  • Twitter Archiving
  • WordPress
  • inSided