MachMetrics is a site speed monitoring solution which continually tests and monitors the speed of websites from multiple regions and various devices, helping users understand their website’s performance throughout the day, around the world, and on different devices
MachMetrics is a site speed monitoring solution which continually tests and monitors the speed of websites from multiple regions and various devices,...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
TeamSupport is helpdesk software built for business to business customer support. Full visibility of customers, parent-child relationships, customizable SLAs, Customer Health Index, and even associate tickets at a company level to improve customer relationships.
TeamSupport is helpdesk software built for business to business customer support. Full visibility of customers, parent-child relationships,...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

US$9,00/month

  • Free
  • Subscription

Starting from

US$50,00/month

  • Free
  • Subscription

Overall rating

5 /5
(2)
Ease of Use
5/5
Features & Functionality
5/5
Customer Service
5/5
Value for Money
5/5

Overall rating

4,5 /5
(781)
Ease of Use
4,4/5
Features & Functionality
4,3/5
Customer Service
4,5/5
Value for Money
4,4/5

Total features 31

  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Assessment Management
  • Asset Management
  • Assignment Management
  • Authentication
  • Auto-Responders
  • Automatic Lead Distribution
  • Automatic Notifications
  • Business Intelligence
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Case Management
  • Charting
  • Chat
  • Chat Transcript
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Charts
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Categories
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Defect Tracking
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Help Desk Management
  • Historical Analysis
  • IT Asset Tracking
  • Indexing
  • Instant Messaging
  • Inventory Management
  • Inventory Tracking
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Company
  • Multi-Location
  • Multiple Projects
  • Multiple User Accounts
  • Online Forums
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Problem Management
  • Product Catalog
  • Product Data Management
  • Production Tracking
  • Productivity Reporting
  • Project Management
  • Project Notes
  • Project Planning
  • Project Tracking
  • Project Workflow
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SMS Integration
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Self Service Portal
  • Server Monitoring
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Team Calendars
  • Third Party Integration
  • Trend Analysis
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Support
  • Website Integration
  • Widgets
  • Wiki
  • Workflow Management

Total features 260

  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Assessment Management
  • Asset Management
  • Assignment Management
  • Authentication
  • Auto-Responders
  • Automatic Lead Distribution
  • Automatic Notifications
  • Business Intelligence
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Case Management
  • Charting
  • Chat
  • Chat Transcript
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Charts
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Categories
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Defect Tracking
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Help Desk Management
  • Historical Analysis
  • IT Asset Tracking
  • Indexing
  • Instant Messaging
  • Inventory Management
  • Inventory Tracking
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Company
  • Multi-Location
  • Multiple Projects
  • Multiple User Accounts
  • Online Forums
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Problem Management
  • Product Catalog
  • Product Data Management
  • Production Tracking
  • Productivity Reporting
  • Project Management
  • Project Notes
  • Project Planning
  • Project Tracking
  • Project Workflow
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SMS Integration
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Self Service Portal
  • Server Monitoring
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Team Calendars
  • Third Party Integration
  • Trend Analysis
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Support
  • Website Integration
  • Widgets
  • Wiki
  • Workflow Management
  • Akita
  • CozTel
  • Customer Thermometer
  • Help Desk Migration
  • Natero
  • Nicereply
  • Twitter
  • VICIdial
  • Wordpress
  • Zoho SalesIQ
  • Akita
  • CozTel
  • Customer Thermometer
  • Help Desk Migration
  • Natero
  • Nicereply
  • Twitter
  • VICIdial
  • Wordpress
  • Zoho SalesIQ