---
description: Compare Retently vs Questback for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Retently vs Questback | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Feedback and Reviews Management Software](/directory/575/feedback-and-reviews-management/software) > [Retently \<span\>vs\</span\> Questback](https://www.getapp.za.com/compare/113451/2072337/retently/vs/questback)

# Compare Retently vs Questback

Canonical: https://www.getapp.za.com/compare/113451/2072337/retently/vs/questback

> Detailed comparison between Retently and Questback. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Retently | Questback |
| **Overall rating** | 4.9/5 | 4.7/5 |
| **Total Reviews** | 30 | 49 |
| **Starting Price** | US$50,00 | €2 500,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Retently

- API
- Activity Tracking
- Chat/Messaging
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Engagement Tracking
- Mobile Survey
- Monitoring
- NPS of Employees
- Performance Metrics
- Pulse Surveys
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reminders
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

### Questback

- API
- Activity Tracking
- Chat/Messaging
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Engagement Tracking
- Mobile Survey
- Monitoring
- NPS of Employees
- Performance Metrics
- Pulse Surveys
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reminders
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Retently Profile](https://www.getapp.za.com/software/113451/retently)
- [View Questback Profile](https://www.getapp.za.com/software/2072337/questback)
- [View Original Comparison](https://www.getapp.za.com/compare/113451/2072337/retently/vs/questback)

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