Customerly vs tawk.to
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Overview
Customerly is the first-in-class AI customer service platform that combines advanced automation, NPS & CSAT surveys, and email marketing. With customizable workflows and intent-based AI Agents, it helps SaaS companies automate support, engage customers, and drive retention effortlessly.
Customerly is the first-in-class AI customer service platform that combines advanced automation, NPS & CSAT surveys, and email marketing. With...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages.
tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$29.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$0.00
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.5/ 5Features
4.3/ 5Customer Service
4.3/ 5Value for Money
4.4/ 5Ease of Use
4.6/ 5Features
4.4/ 5Customer Service
4.4/ 5Value for Money
4.6/ 5Features
Total features 118
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Chat/Messaging
- Chatbot
- Churn Management
- Click Tracking
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Conditional Logic
- Contact Database
- Contact Management
- Content Creation
- Content Library
- Conversion Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Visualization
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Campaign Management
- Email Management
- Email Marketing
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Sales/Marketing
- Gamification
- Geotargeting
- Image Library
- Inbox Management
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Capture
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- List Management
- Live Chat
- Marketing Automation
- Mobile Access
- Mobile Interface
- Mobile Optimization
- Mobile Survey
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Language
- NPS of Customers
- Offline Form
- Proactive Chat
- Process/Workflow Automation
- Query Suggestions
- Question Library
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- SEO Management
- Screen Sharing
- Search/Filter
- Segmentation
- Self Service Portal
- Skip Logic
- Social Media Integration
- Subscriber Management
- Support Ticket Management
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Editing
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- WYSIWYG Editor
- Website Integration
- Website Visitor Tracking
- Widgets
- Workflow Management
Total features 22
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Chat/Messaging
- Chatbot
- Churn Management
- Click Tracking
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Conditional Logic
- Contact Database
- Contact Management
- Content Creation
- Content Library
- Conversion Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Visualization
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Campaign Management
- Email Management
- Email Marketing
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Sales/Marketing
- Gamification
- Geotargeting
- Image Library
- Inbox Management
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Capture
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- List Management
- Live Chat
- Marketing Automation
- Mobile Access
- Mobile Interface
- Mobile Optimization
- Mobile Survey
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Language
- NPS of Customers
- Offline Form
- Proactive Chat
- Process/Workflow Automation
- Query Suggestions
- Question Library
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- SEO Management
- Screen Sharing
- Search/Filter
- Segmentation
- Self Service Portal
- Skip Logic
- Social Media Integration
- Subscriber Management
- Support Ticket Management
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Editing
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- WYSIWYG Editor
- Website Integration
- Website Visitor Tracking
- Widgets
- Workflow Management
Integrations
- Adobe Commerce
- BigCommerce
- Cayzu
- Cloudflare
- Drupal
- Google Ads
- Joomla
- LeadsBridge
- OpenCart
- PrestaShop
- Shopify
- Squarespace
- Weebly
- WordPress
- Zapier
- Zen Cart
- Adobe Commerce
- BigCommerce
- Cayzu
- Cloudflare
- Drupal
- Google Ads
- Joomla
- LeadsBridge
- OpenCart
- PrestaShop
- Shopify
- Squarespace
- Weebly
- WordPress
- Zapier
- Zen Cart
