CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction, and boost sales. Integrate CloudTalk with existing tools, buy phone numbers from 80+countries, use 40+ advanced features and monitor team performance in real-time.
CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction, and boost sales....

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.
GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$20,00/month

  • Subscription

Starting from

US$19,95/month

  • Subscription

Overall rating

4,6 /5
(201)
Ease of Use
4,6/5
Features & Functionality
4,4/5
Customer Service
4,4/5
Value for Money
4,4/5

Overall rating

4,5 /5
(572)
Ease of Use
4,5/5
Features & Functionality
4,5/5
Customer Service
4,6/5
Value for Money
4,5/5

Total features 141

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Audio / Video Conferencing
  • Auto-Dialer
  • Auto-Responders
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • By-Extension Reporting
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Data Synchronization
  • Desktop Notifications
  • ERP
  • Electronic Signature
  • Employee Activity Monitoring
  • Employee Directory
  • Event Scheduling
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Fax Management
  • File Sharing
  • File Transfer
  • Geolocation
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Integrations Management
  • Interaction Tracking
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Management
  • List Management
  • Live Chat
  • Local Caller ID
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Location
  • Multi-User Collaboration
  • Multiple Parties
  • Multiple Scripts
  • Multiple User Accounts
  • On-Demand Recording
  • Online Voice Transmission
  • Open Database Design
  • Outbound Call Center
  • Outbound Reporting
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Prioritization
  • Process/Workflow Automation
  • Productivity Analysis
  • Progressive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recording
  • Remote Access/Control
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • Sales Management
  • Scheduled Recording
  • Search/Filter
  • Sentiment Analysis
  • Skills Assessment
  • Skills Tracking
  • Softphone Software
  • Speech-to-Text Analysis
  • Support Ticket Management
  • Survey/Poll Management
  • Tagging
  • Task Management
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Time Zone Tracking
  • Unattended Call Management
  • Unified Communications
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • Video Chat
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Who Answered Log
  • Workflow Management
  • eCommerce Management

Total features 87

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Audio / Video Conferencing
  • Auto-Dialer
  • Auto-Responders
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • By-Extension Reporting
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Data Synchronization
  • Desktop Notifications
  • ERP
  • Electronic Signature
  • Employee Activity Monitoring
  • Employee Directory
  • Event Scheduling
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Fax Management
  • File Sharing
  • File Transfer
  • Geolocation
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Integrations Management
  • Interaction Tracking
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Management
  • List Management
  • Live Chat
  • Local Caller ID
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Location
  • Multi-User Collaboration
  • Multiple Parties
  • Multiple Scripts
  • Multiple User Accounts
  • On-Demand Recording
  • Online Voice Transmission
  • Open Database Design
  • Outbound Call Center
  • Outbound Reporting
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Prioritization
  • Process/Workflow Automation
  • Productivity Analysis
  • Progressive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recording
  • Remote Access/Control
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • Sales Management
  • Scheduled Recording
  • Search/Filter
  • Sentiment Analysis
  • Skills Assessment
  • Skills Tracking
  • Softphone Software
  • Speech-to-Text Analysis
  • Support Ticket Management
  • Survey/Poll Management
  • Tagging
  • Task Management
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Time Zone Tracking
  • Unattended Call Management
  • Unified Communications
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • Video Chat
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Who Answered Log
  • Workflow Management
  • eCommerce Management
  • BigCommerce
  • Copper
  • Freshdesk
  • Front
  • Google Contacts
  • Google Workspace
  • Groove
  • Help Scout
  • HubSpot CRM
  • HubSpot Sales Hub
  • HubSpot Service Hub
  • Integromat
  • Intercom
  • Kustomer
  • LiveAgent
  • LiveChat
  • Magento Commerce
  • Microsoft Azure
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • Zapier
  • Zendesk
  • Zendesk Sell
  • Zoho CRM
  • amoCRM
  • noCRM.io
  • BigCommerce
  • Copper
  • Freshdesk
  • Front
  • Google Contacts
  • Google Workspace
  • Groove
  • Help Scout
  • HubSpot CRM
  • HubSpot Sales Hub
  • HubSpot Service Hub
  • Integromat
  • Intercom
  • Kustomer
  • LiveAgent
  • LiveChat
  • Magento Commerce
  • Microsoft Azure
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • Zapier
  • Zendesk
  • Zendesk Sell
  • Zoho CRM
  • amoCRM
  • noCRM.io