CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction, and boost sales. Integrate CloudTalk with existing tools, buy phone numbers from 80+countries, use 40+ advanced features and monitor team performance in real-time.
CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction, and boost sales....

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Gong is a conversation intelligence platform for business-to-business sales teams that records, transcribes and analyzes all sales calls to increase the effectiveness of sales conversions and win more deals. Sales team members can work together to produce winning sales tactics.
Gong is a conversation intelligence platform for business-to-business sales teams that records, transcribes and analyzes all sales calls to increase...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$20,00/month

  • Subscription

Starting from

N/A

  • Subscription

Overall rating

4,6 /5
(202)
Ease of Use
4,6/5
Features & Functionality
4,4/5
Customer Service
4,4/5
Value for Money
4,4/5

Overall rating

4,8 /5
(397)
Ease of Use
4,7/5
Features & Functionality
4,7/5
Customer Service
4,7/5
Value for Money
4,7/5

Total features 141

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Assessment Management
  • Audio / Video Conferencing
  • Auto-Dialer
  • Auto-Responders
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • By-Extension Reporting
  • CRM
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat Transcript
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Competitive Analysis
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Conversion Tracking
  • Correlation Analysis
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Desktop Notifications
  • ERP
  • Employee Directory
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Fax Management
  • Feedback Management
  • File Transfer
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Indexing
  • Integrations Management
  • Interaction Tracking
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Management
  • List Management
  • Local Caller ID
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multiple Parties
  • Multiple Scripts
  • Multiple User Accounts
  • Natural Language Processing
  • Natural Language Search
  • On-Demand Recording
  • Onboarding
  • Online Voice Transmission
  • Outbound Call Center
  • Outbound Reporting
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Prioritization
  • Process/Workflow Automation
  • Productivity Analysis
  • Progressive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • Sales Management
  • Sales Trend Analysis
  • Scheduled Recording
  • Search/Filter
  • Sentiment Analysis
  • Skills Assessment
  • Skills Tracking
  • Speech Recognition
  • Speech-to-Text Analysis
  • Statistical Analysis
  • Support Ticket Management
  • Survey/Poll Management
  • Tagging
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Training Management
  • Unattended Call Management
  • Unified Communications
  • Usage Tracking/Analytics
  • User Management
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Visual Analytics
  • Visual Discovery
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Who Answered Log
  • Workflow Management
  • eCommerce Management

Total features 46

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Assessment Management
  • Audio / Video Conferencing
  • Auto-Dialer
  • Auto-Responders
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • By-Extension Reporting
  • CRM
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat Transcript
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Competitive Analysis
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Conversion Tracking
  • Correlation Analysis
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Desktop Notifications
  • ERP
  • Employee Directory
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Fax Management
  • Feedback Management
  • File Transfer
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Indexing
  • Integrations Management
  • Interaction Tracking
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Management
  • List Management
  • Local Caller ID
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multiple Parties
  • Multiple Scripts
  • Multiple User Accounts
  • Natural Language Processing
  • Natural Language Search
  • On-Demand Recording
  • Onboarding
  • Online Voice Transmission
  • Outbound Call Center
  • Outbound Reporting
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Prioritization
  • Process/Workflow Automation
  • Productivity Analysis
  • Progressive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • Sales Management
  • Sales Trend Analysis
  • Scheduled Recording
  • Search/Filter
  • Sentiment Analysis
  • Skills Assessment
  • Skills Tracking
  • Speech Recognition
  • Speech-to-Text Analysis
  • Statistical Analysis
  • Support Ticket Management
  • Survey/Poll Management
  • Tagging
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Training Management
  • Unattended Call Management
  • Unified Communications
  • Usage Tracking/Analytics
  • User Management
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Visual Analytics
  • Visual Discovery
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Who Answered Log
  • Workflow Management
  • eCommerce Management
  • Aircall
  • BigCommerce
  • BlueJeans
  • Cisco Webex
  • ConnectAndSell
  • Copper
  • Dialpad
  • Five9
  • Freshdesk
  • Front
  • FrontSpin
  • Genesys Cloud
  • GoToMeeting
  • Google Contacts
  • Groove
  • Help Scout
  • HubSpot CRM
  • HubSpot Sales Hub
  • HubSpot Service Hub
  • Integromat
  • Intercom
  • Join.Me
  • Kustomer
  • LiveAgent
  • LiveChat
  • Magento Commerce
  • MiCloud Connect
  • Microsoft Outlook
  • NICE inContact
  • Natterbox
  • Outreach
  • Pipedrive
  • Playbooks
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Skype for Business
  • Slack
  • Talkdesk
  • Truly
  • Velocify
  • Vonage Contact Center
  • XenCall
  • Zapier
  • Zendesk
  • Zendesk Sell
  • Zoho CRM
  • Zoom Meetings & Chat
  • amoCRM
  • noCRM.io
  • Aircall
  • BigCommerce
  • BlueJeans
  • Cisco Webex
  • ConnectAndSell
  • Copper
  • Dialpad
  • Five9
  • Freshdesk
  • Front
  • FrontSpin
  • Genesys Cloud
  • GoToMeeting
  • Google Contacts
  • Groove
  • Help Scout
  • HubSpot CRM
  • HubSpot Sales Hub
  • HubSpot Service Hub
  • Integromat
  • Intercom
  • Join.Me
  • Kustomer
  • LiveAgent
  • LiveChat
  • Magento Commerce
  • MiCloud Connect
  • Microsoft Outlook
  • NICE inContact
  • Natterbox
  • Outreach
  • Pipedrive
  • Playbooks
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Skype for Business
  • Slack
  • Talkdesk
  • Truly
  • Velocify
  • Vonage Contact Center
  • XenCall
  • Zapier
  • Zendesk
  • Zendesk Sell
  • Zoho CRM
  • Zoom Meetings & Chat
  • amoCRM
  • noCRM.io