CloudTalk

Cloud-based call center software for sales and support teams
(161 reviews)
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Overview

Overview

Overview

Platforms Supported

Platforms Supported

Platforms Supported

Web Based Web Based
Web Based
iPhone App iPhone App
iPhone App
Android App Android App
Android App
Windows App Windows App
Windows App

Support Options

Support Options

Support Options

FAQs FAQs
FAQs
Forum Forum
Forum
Knowledge Base Knowledge Base
Knowledge Base
Online Support Online Support
Online Support
Phone Support Phone Support
Phone Support
Video Tutorials Video Tutorials
Video Tutorials

Pricing

Pricing

Pricing

Starting From

Starting From

Starting From

US$15,00/month
US$25,00/month
Subscription Subscription
Subscription

Reviews

Reviews

Reviews

Overall rating Overall rating
Overall rating
Ease of use Ease of use
Ease of use
Value for money Value for money
Value for money
Customer support Customer support
Customer support

Features

Features

Features

A/B Testing A/B Testing
A/B Testing
API API
API
Activity Dashboard Activity Dashboard
Activity Dashboard
Activity Tracking Activity Tracking
Activity Tracking
Archiving & Retention Archiving & Retention
Archiving & Retention
Auto-Dialer Auto-Dialer
Auto-Dialer
Auto-Responders Auto-Responders
Auto-Responders
Automatic Call Distribution Automatic Call Distribution
Automatic Call Distribution
Automatic Lead Distribution Automatic Lead Distribution
Automatic Lead Distribution
Automatic Notifications Automatic Notifications
Automatic Notifications
Bid Management Bid Management
Bid Management
Business Analysis Business Analysis
Business Analysis
CRM Integration CRM Integration
CRM Integration
Call Center Management Call Center Management
Call Center Management
Call Disposition Call Disposition
Call Disposition
Call Monitoring Call Monitoring
Call Monitoring
Call Recording Call Recording
Call Recording
Call Reporting Call Reporting
Call Reporting
Call Routing Call Routing
Call Routing
Call Scripting Call Scripting
Call Scripting
Call Tracking Call Tracking
Call Tracking
Call Transfer Call Transfer
Call Transfer
Callback Scheduling Callback Scheduling
Callback Scheduling
Caller ID Caller ID
Caller ID
Campaign Analysis Campaign Analysis
Campaign Analysis
Campaign Management Campaign Management
Campaign Management
Commenting Commenting
Commenting
Computer Telephony Integration Computer Telephony Integration
Computer Telephony Integration
Conferencing Conferencing
Conferencing
Contact Database Contact Database
Contact Database
Contact History Contact History
Contact History
Contact Management Contact Management
Contact Management
Conversion Tracking Conversion Tracking
Conversion Tracking
Custom Fields Custom Fields
Custom Fields
Customer History Customer History
Customer History
Customizable Caller ID Customizable Caller ID
Customizable Caller ID
Data Import/Export Data Import/Export
Data Import/Export
Data Synchronization Data Synchronization
Data Synchronization
Desktop Notifications Desktop Notifications
Desktop Notifications
ERP Integration ERP Integration
ERP Integration
Event Triggered Actions Event Triggered Actions
Event Triggered Actions
Fax Management Fax Management
Fax Management
Filtered Views Filtered Views
Filtered Views
Help Desk Integration Help Desk Integration
Help Desk Integration
IVR / Voice Recognition IVR / Voice Recognition
IVR / Voice Recognition
Keyword Tracking Keyword Tracking
Keyword Tracking
Monitoring Monitoring
Monitoring
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Communication
Multiple User Accounts Multiple User Accounts
Multiple User Accounts
On-Demand Recording On-Demand Recording
On-Demand Recording
Predictive Dialer Predictive Dialer
Predictive Dialer
Prioritizing Prioritizing
Prioritizing
Productivity Reporting Productivity Reporting
Productivity Reporting
Progressive Dialing Progressive Dialing
Progressive Dialing
Queue Manager Queue Manager
Queue Manager
Real Time Analytics Real Time Analytics
Real Time Analytics
Real Time Data Real Time Data
Real Time Data
Real Time Monitoring Real Time Monitoring
Real Time Monitoring
Real Time Notifications Real Time Notifications
Real Time Notifications
Real Time Reporting Real Time Reporting
Real Time Reporting
Real Time Updates Real Time Updates
Real Time Updates
Receiving Receiving
Receiving
Remote Access Remote Access
Remote Access
Reporting & Statistics Reporting & Statistics
Reporting & Statistics
Request Routing Request Routing
Request Routing
Role-Based Permissions Role-Based Permissions
Role-Based Permissions
Sales Integration Sales Integration
Sales Integration
Sales Tracking Sales Tracking
Sales Tracking
Skills Assessment Skills Assessment
Skills Assessment
Skills Tracking Skills Tracking
Skills Tracking
Speech to Text Speech to Text
Speech to Text
Tagging Tagging
Tagging
Third Party Integration Third Party Integration
Third Party Integration
User Management User Management
User Management
Visual Analytics Visual Analytics
Visual Analytics
Voice Mail Voice Mail
Voice Mail
Web Analytics Web Analytics
Web Analytics
Workflow Management Workflow Management
Workflow Management
eCommerce Integration eCommerce Integration
eCommerce Integration

Integrations

Integrations

Integrations

BigCommerce BigCommerce
BigCommerce
Campaign Manager Campaign Manager
Campaign Manager
Freshdesk Freshdesk
Freshdesk
Google AdWords Google AdWords
Google AdWords
Google Analytics Google Analytics
Google Analytics
Help Scout Help Scout
Help Scout
LiveChat LiveChat
LiveChat
Marin Software Marin Software
Marin Software
Marketo Engage Marketo Engage
Marketo Engage
Onpipeline Onpipeline
Onpipeline
Optimizely Optimizely
Optimizely
QuanticMind QuanticMind
QuanticMind
SAP Business One SAP Business One
SAP Business One
Salesforce Sales Cloud Salesforce Sales Cloud
Salesforce Sales Cloud
Shopify Shopify
Shopify
SugarCRM SugarCRM
SugarCRM
Zendesk Zendesk
Zendesk
Zendesk Sell Zendesk Sell
Zendesk Sell
Zoho CRM Zoho CRM
Zoho CRM