Learn why GetApp is free

CloudTalk vs Acefone

CloudTalk

4.4 (264)
Learn More

Acefone

4.7 (132)
Learn More
CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction and sales numbers. Integrate CloudTalk with existing tools, buy phone numbers from 140+ countries, use 70+ advanced features and monitor team performance in real-time.
CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction and sales numbers....

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile
No matter your business communication requirement, Acefone has you covered. We support unlimited calling and provide bespoke cloud telephony solutions with powerful integrations—these are used by organizations of all sizes to simplify their customer service and team collaboration.
No matter your business communication requirement, Acefone has you covered. We support unlimited calling and provide bespoke cloud telephony...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile

Starting from

US$34.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

£4.99/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.4 /5
(264)

Ease of Use

4.5/ 5

Features

4.3/ 5

Customer Service

4.3/ 5

Value for Money

4.2/ 5
Read all reviews

Overall rating

4.7 /5
(132)

Ease of Use

4.6/ 5

Features

4.6/ 5

Customer Service

4.7/ 5

Value for Money

4.7/ 5
Read all reviews

Total features 127

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Audio Calls
  • Audio/Video Conferencing
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • By-Extension Reporting
  • CRM
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Employee Coaching Tools
  • Employee Directory
  • FCC Compliance
  • FTC Compliance
  • Fax Management
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Cloud Phone Systems
  • HD Audio/Video
  • IVR
  • Inbound Call Center
  • Inbound Reporting
  • Integrations Management
  • Interaction Tracking
  • KPI Monitoring
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Management
  • List Management
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Multiple Scripts
  • Multiple User Accounts
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • Outbound Reporting
  • PBX
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Purchasing & Receiving
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Scheduled Recording
  • Search/Filter
  • Sentiment Analysis
  • Survey/Poll Management
  • Text to Speech
  • Third-Party Integrations
  • Two-Way Audio & Video
  • Unattended Call Management
  • Unified Communications
  • User Management
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Who Answered Log
  • Workflow Management

Total features 86

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Audio Calls
  • Audio/Video Conferencing
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • By-Extension Reporting
  • CRM
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Employee Coaching Tools
  • Employee Directory
  • FCC Compliance
  • FTC Compliance
  • Fax Management
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Cloud Phone Systems
  • HD Audio/Video
  • IVR
  • Inbound Call Center
  • Inbound Reporting
  • Integrations Management
  • Interaction Tracking
  • KPI Monitoring
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Management
  • List Management
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Multiple Scripts
  • Multiple User Accounts
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • Outbound Reporting
  • PBX
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Purchasing & Receiving
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Scheduled Recording
  • Search/Filter
  • Sentiment Analysis
  • Survey/Poll Management
  • Text to Speech
  • Third-Party Integrations
  • Two-Way Audio & Video
  • Unattended Call Management
  • Unified Communications
  • User Management
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Who Answered Log
  • Workflow Management
  • Adobe Commerce
  • BigCommerce
  • Bitrix24
  • Bullhorn ATS & CRM
  • Copper
  • Dynamics 365
  • Freshdesk
  • Freshsales
  • Front
  • Google Contacts
  • Google Workspace
  • Groove
  • Help Scout
  • HubSpot CRM
  • HubSpot Sales Hub
  • HubSpot Service Hub
  • Intercom
  • Kommo
  • Kustomer
  • LiveAgent
  • LiveChat
  • Make
  • Microsoft 365
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Vtiger CRM
  • Zapier
  • Zendesk Sell
  • Zendesk Suite
  • Zoho CRM
  • noCRM.io
  • Adobe Commerce
  • BigCommerce
  • Bitrix24
  • Bullhorn ATS & CRM
  • Copper
  • Dynamics 365
  • Freshdesk
  • Freshsales
  • Front
  • Google Contacts
  • Google Workspace
  • Groove
  • Help Scout
  • HubSpot CRM
  • HubSpot Sales Hub
  • HubSpot Service Hub
  • Intercom
  • Kommo
  • Kustomer
  • LiveAgent
  • LiveChat
  • Make
  • Microsoft 365
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Vtiger CRM
  • Zapier
  • Zendesk Sell
  • Zendesk Suite
  • Zoho CRM
  • noCRM.io

Compare similar products