---
description: Compare CloudTalk vs Yay for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare CloudTalk vs Yay | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Contact Center Quality Assurance Software](/directory/3834/contact-center-quality-assurance/software) > [CloudTalk \<span\>vs\</span\> Yay](https://www.getapp.za.com/compare/114835/2044535/cloudtalk/vs/yay)

# Compare CloudTalk vs Yay

Canonical: https://www.getapp.za.com/compare/114835/2044535/cloudtalk/vs/yay

> Detailed comparison between CloudTalk and Yay. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CloudTalk | Yay |
| **Overall rating** | 4.4/5 | 5.0/5 |
| **Total Reviews** | 268 | 3 |
| **Starting Price** | US$19,00 | £4,49 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Key features

### CloudTalk

- API
- Automatic Call Distribution
- Call Disposition
- Call Logging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Customizable Reports
- For Cloud Phone Systems
- Monitoring
- Multi-Channel Communication
- On-Demand Recording
- Queue Management
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics
- Video Conferencing
- Virtual Extensions
- Voicemail Transcription

### Yay

- API
- Automatic Call Distribution
- Call Disposition
- Call Logging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Customizable Reports
- For Cloud Phone Systems
- Monitoring
- Multi-Channel Communication
- On-Demand Recording
- Queue Management
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics
- Video Conferencing
- Virtual Extensions
- Voicemail Transcription

## Links

- [View CloudTalk Profile](https://www.getapp.za.com/software/114835/cloudtalk)
- [View Yay Profile](https://www.getapp.za.com/software/2044535/yay)
- [View Original Comparison](https://www.getapp.za.com/compare/114835/2044535/cloudtalk/vs/yay)

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