Gong is a conversation intelligence platform for business-to-business sales teams that records, transcribes and analyzes all sales calls to increase the effectiveness of sales conversions and win more deals. Sales team members can work together to produce winning sales tactics.
Gong is a conversation intelligence platform for business-to-business sales teams that records, transcribes and analyzes all sales calls to increase...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
RingCentral Contact Centre provides customers and call center managers with omnichannel capabilities and a comprehensive feature with optimization tools
RingCentral Contact Centre provides customers and call center managers with omnichannel capabilities and a comprehensive feature with optimization...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

N/A

Starting from

Overall rating

4,8 /5
(397)
Ease of Use
4,7/5
Features & Functionality
4,7/5
Customer Service
4,7/5
Value for Money
4,7/5

Overall rating

4,3 /5
(155)
Ease of Use
4,3/5
Features & Functionality
4,3/5
Customer Service
4,4/5
Value for Money
4,1/5

Total features 46

  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Agent Interface
  • Alerts / Escalation
  • Archiving & Retention
  • Assessment Management
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Competitive Analysis
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Content Management
  • Contextual Guidance
  • Conversion Tracking
  • Correlation Analysis
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Distribution Management
  • Employee Management
  • Event Triggered Actions
  • Fax Management
  • Feedback Management
  • File Sharing
  • File Transfer
  • Historical Trend Analysis
  • IVR / Voice Recognition
  • Inbound Call Center
  • Indexing
  • Interaction Tracking
  • Keyword Tracking
  • Lead Distribution
  • Lead Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-User Collaboration
  • Multiple Scripts
  • Natural Language Processing
  • Natural Language Search
  • On-Demand Recording
  • Onboarding
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Predictive Dialer
  • Progressive Dialer
  • Prospecting Tools
  • Purchasing & Receiving
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Sales Trend Analysis
  • Scheduled Recording
  • Search/Filter
  • Sentiment Analysis
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Speech Recognition
  • Statistical Analysis
  • Survey/Poll Management
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integrations
  • Training Management
  • Video Conferencing
  • Visual Analytics
  • Visual Discovery
  • VoIP Connection
  • Voice Mail
  • Workforce Management

Total features 86

  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Agent Interface
  • Alerts / Escalation
  • Archiving & Retention
  • Assessment Management
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Competitive Analysis
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Content Management
  • Contextual Guidance
  • Conversion Tracking
  • Correlation Analysis
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Distribution Management
  • Employee Management
  • Event Triggered Actions
  • Fax Management
  • Feedback Management
  • File Sharing
  • File Transfer
  • Historical Trend Analysis
  • IVR / Voice Recognition
  • Inbound Call Center
  • Indexing
  • Interaction Tracking
  • Keyword Tracking
  • Lead Distribution
  • Lead Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-User Collaboration
  • Multiple Scripts
  • Natural Language Processing
  • Natural Language Search
  • On-Demand Recording
  • Onboarding
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Predictive Dialer
  • Progressive Dialer
  • Prospecting Tools
  • Purchasing & Receiving
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Sales Trend Analysis
  • Scheduled Recording
  • Search/Filter
  • Sentiment Analysis
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Speech Recognition
  • Statistical Analysis
  • Survey/Poll Management
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integrations
  • Training Management
  • Video Conferencing
  • Visual Analytics
  • Visual Discovery
  • VoIP Connection
  • Voice Mail
  • Workforce Management
  • Aircall
  • BlueJeans
  • Box
  • Cisco Webex
  • ConnectAndSell
  • Desk.com
  • Dialpad
  • Dropbox Business
  • Five9
  • FrontSpin
  • Genesys Cloud
  • GoToMeeting
  • Groove
  • HubSpot CRM
  • Join.Me
  • MiCloud Connect
  • Microsoft 365
  • Microsoft Outlook
  • NICE inContact
  • Natterbox
  • Outreach
  • Playbooks
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Skype for Business
  • Talkdesk
  • Truly
  • Velocify
  • Vonage Contact Center
  • XenCall
  • Zendesk
  • Zoom Meetings & Chat
  • Aircall
  • BlueJeans
  • Box
  • Cisco Webex
  • ConnectAndSell
  • Desk.com
  • Dialpad
  • Dropbox Business
  • Five9
  • FrontSpin
  • Genesys Cloud
  • GoToMeeting
  • Groove
  • HubSpot CRM
  • Join.Me
  • MiCloud Connect
  • Microsoft 365
  • Microsoft Outlook
  • NICE inContact
  • Natterbox
  • Outreach
  • Playbooks
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Skype for Business
  • Talkdesk
  • Truly
  • Velocify
  • Vonage Contact Center
  • XenCall
  • Zendesk
  • Zoom Meetings & Chat