USU Knowledge Management vs Document360
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Overview
USU Knowledge Management is a knowledge management platform designed to centralize the internal knowledge of a company in a single & accessible database. It features supports AI-powered search, inter-agent chat, e-learning, social media management, feedback management, & more.
USU Knowledge Management is a knowledge management platform designed to centralize the internal knowledge of a company in a single & accessible...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Document360 is an AI-powered knowledge base platform that enables users to create and publish self-service knowledge bases, Product manuals, and API docs using documentation, categorization, editing, and branding features like markdown support, version management and rollback, and more.
Document360 is an AI-powered knowledge base platform that enables users to create and publish self-service knowledge bases, Product manuals, and API...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$10.00/month
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.7/ 5Features
4.6/ 5Customer Service
4.7/ 5Value for Money
4.7/ 5Ease of Use
4.7/ 5Features
4.5/ 5Customer Service
4.8/ 5Value for Money
4.5/ 5Features
Total features 59
- API
- Access Controls/Permissions
- Account Alerts
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Catalog Management
- Change Tracking
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Configuration Management
- Contact Management
- Content Library
- Content Management
- Customer Engagement
- Customer Experience Management
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support Software
- Discussions/Forums
- Document Management
- Document Storage
- Documentation Management
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Feedback Management
- File Management
- For the IT sector
- Full Text Search
- IT Asset Management
- Incident Management
- Interactive Content
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Onboarding
- Online Forums
- Pre-built Templates
- Process/Workflow Automation
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- SEO Management
- SSL Security
- Search/Filter
- Self Service Portal
- Single Sign On
- Social Media Integration
- Surveys & Feedback
- Tagging
- Template Management
- Templates
- Text Editing
- Third-Party Integrations
- Usage Tracking/Analytics
- User Management
- Version Control
- Video Support
- WYSIWYG Editor
- Website Integration
- Widgets
- Wiki
- Workflow Management
Total features 57
- API
- Access Controls/Permissions
- Account Alerts
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Catalog Management
- Change Tracking
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Configuration Management
- Contact Management
- Content Library
- Content Management
- Customer Engagement
- Customer Experience Management
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support Software
- Discussions/Forums
- Document Management
- Document Storage
- Documentation Management
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Feedback Management
- File Management
- For the IT sector
- Full Text Search
- IT Asset Management
- Incident Management
- Interactive Content
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Onboarding
- Online Forums
- Pre-built Templates
- Process/Workflow Automation
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- SEO Management
- SSL Security
- Search/Filter
- Self Service Portal
- Single Sign On
- Social Media Integration
- Surveys & Feedback
- Tagging
- Template Management
- Templates
- Text Editing
- Third-Party Integrations
- Usage Tracking/Analytics
- User Management
- Version Control
- Video Support
- WYSIWYG Editor
- Website Integration
- Widgets
- Wiki
- Workflow Management
Integrations
- Amplitude
- Crisp
- Crowdin
- Disqus
- Drift
- Freshdesk
- Freshmarketer
- Google Analytics 360
- Heap
- Hotjar
- Intercom
- Kommunicate
- Mixpanel
- Olark
- SAP Business One
- Salesforce Platform
- Salesforce Sales Cloud
- Segment
- ServiceNow
- Slack
- VWO Insights
- Zapier
- Zendesk Suite
- Zoho PageSense
- Amplitude
- Crisp
- Crowdin
- Disqus
- Drift
- Freshdesk
- Freshmarketer
- Google Analytics 360
- Heap
- Hotjar
- Intercom
- Kommunicate
- Mixpanel
- Olark
- SAP Business One
- Salesforce Platform
- Salesforce Sales Cloud
- Segment
- ServiceNow
- Slack
- VWO Insights
- Zapier
- Zendesk Suite
- Zoho PageSense
