RingCentral Contact Center

The Collaborative Contact Center solution from the industry
(146 reviews)
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Overview

Overview

Overview

Platforms Supported

Platforms Supported

Platforms Supported

Web Based Web Based
Web Based
iPhone App iPhone App
iPhone App
Android App Android App
Android App
Windows App Windows App
Windows App

Support Options

Support Options

Support Options

FAQs FAQs
FAQs
Forum Forum
Forum
Knowledge Base Knowledge Base
Knowledge Base
Online Support Online Support
Online Support
Phone Support Phone Support
Phone Support
Video Tutorials Video Tutorials
Video Tutorials

Pricing

Pricing

Pricing

Starting From

Starting From

Starting From

US$25,00/month
N/A
Subscription Subscription
Subscription

Reviews

Reviews

Reviews

Overall rating Overall rating
Overall rating
Ease of use Ease of use
Ease of use
Value for money Value for money
Value for money
Customer support Customer support
Customer support

Features

Features

Features

A/B Testing A/B Testing
A/B Testing
API API
API
Activity Dashboard Activity Dashboard
Activity Dashboard
Activity Tracking Activity Tracking
Activity Tracking
Archiving & Retention Archiving & Retention
Archiving & Retention
Auto-Dialer Auto-Dialer
Auto-Dialer
Automatic Call Distribution Automatic Call Distribution
Automatic Call Distribution
Automatic Notifications Automatic Notifications
Automatic Notifications
Bid Management Bid Management
Bid Management
CRM Integration CRM Integration
CRM Integration
Call Center Management Call Center Management
Call Center Management
Call Recording Call Recording
Call Recording
Call Routing Call Routing
Call Routing
Caller ID Caller ID
Caller ID
Campaign Management Campaign Management
Campaign Management
Chat Chat
Chat
Collaboration Tools Collaboration Tools
Collaboration Tools
Collaborative Workspace Collaborative Workspace
Collaborative Workspace
Conferencing Conferencing
Conferencing
Contact History Contact History
Contact History
Conversion Tracking Conversion Tracking
Conversion Tracking
Customizable Reporting Customizable Reporting
Customizable Reporting
Data Import/Export Data Import/Export
Data Import/Export
Data Synchronization Data Synchronization
Data Synchronization
Distribution Management Distribution Management
Distribution Management
Employee Management Employee Management
Employee Management
Event Triggered Actions Event Triggered Actions
Event Triggered Actions
Feedback Collection Feedback Collection
Feedback Collection
Historical Analysis Historical Analysis
Historical Analysis
IVR / Voice Recognition IVR / Voice Recognition
IVR / Voice Recognition
Keyword Tracking Keyword Tracking
Keyword Tracking
Lead Assignment Lead Assignment
Lead Assignment
Monitoring Monitoring
Monitoring
Multi-Channel Management Multi-Channel Management
Multi-Channel Management
Performance Management Performance Management
Performance Management
Predictive Dialer Predictive Dialer
Predictive Dialer
Progressive Dialing Progressive Dialing
Progressive Dialing
Queue Manager Queue Manager
Queue Manager
Real Time Analytics Real Time Analytics
Real Time Analytics
Real Time Data Real Time Data
Real Time Data
Real Time Monitoring Real Time Monitoring
Real Time Monitoring
Real Time Reporting Real Time Reporting
Real Time Reporting
Reporting & Statistics Reporting & Statistics
Reporting & Statistics
Request Assignment Request Assignment
Request Assignment
Sales Tracking Sales Tracking
Sales Tracking
Single Sign On Single Sign On
Single Sign On
Skills Tracking Skills Tracking
Skills Tracking
Social Media Integration Social Media Integration
Social Media Integration
Surveys & Feedback Surveys & Feedback
Surveys & Feedback
Third Party Integration Third Party Integration
Third Party Integration
Web Analytics Web Analytics
Web Analytics

Integrations

Integrations

Integrations

Campaign Manager Campaign Manager
Campaign Manager
Dropbox Business Dropbox Business
Dropbox Business
Freshdesk Freshdesk
Freshdesk
Google AdWords Google AdWords
Google AdWords
Google Analytics Google Analytics
Google Analytics
HaloITSM HaloITSM
HaloITSM
Marin Software Marin Software
Marin Software
Marketo Engage Marketo Engage
Marketo Engage
Microsoft 365 Microsoft 365
Microsoft 365
Optimizely Optimizely
Optimizely
QuanticMind QuanticMind
QuanticMind
SAP Business One SAP Business One
SAP Business One
Salesboom CRM Salesboom CRM
Salesboom CRM
Salesforce Sales Cloud Salesforce Sales Cloud
Salesforce Sales Cloud
Salesmate Salesmate
Salesmate
ServiceNow ServiceNow
ServiceNow
SugarCRM SugarCRM
SugarCRM
Workato Workato
Workato
Zendesk Zendesk
Zendesk
improveit 360 improveit 360
improveit 360