Trainual helps growing businesses build better teams and scale faster by providing one central app for documenting processes and SOPs, then automating onboarding and training. Capture every process, policy, and procedure in one place and turn best practices into standard practices.
Trainual helps growing businesses build better teams and scale faster by providing one central app for documenting processes and SOPs, then...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support tickets, a customer support portal, contract management, and report creation.
Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

US$99,00/month

  • Free
  • Subscription

Starting from

US$12,00/month

  • Free
  • Subscription

Overall rating

4,8 /5
(219)
Ease of Use
4,7/5
Features & Functionality
4,6/5
Customer Service
4,8/5
Value for Money
4,7/5

Overall rating

4,5 /5
(1 640)
Ease of Use
4,4/5
Features & Functionality
4,4/5
Customer Service
4,3/5
Value for Money
4,5/5

Total features 34

  • @mentions
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Archiving & Retention
  • Assignment Management
  • Asynchronous Learning
  • Audit Trail
  • Authentication
  • Automatic Lead Distribution
  • Automatic Notifications
  • CRM Integration
  • Call Center Management
  • Call Recording
  • Call Routing
  • Call Transfer
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact History
  • Content Library
  • Content Repository
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Migration
  • Data Storage Management
  • Disaster Recovery
  • Document Management
  • Document Review
  • Document Storage
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Employee Onboarding
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Transfer
  • Gamification
  • Graphical Workflow Editor
  • Help Desk Integration
  • Help Desk Management
  • IVR / Voice Recognition
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Lead Distribution
  • Lead Nurturing
  • Loyalty Program
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Location
  • Multimedia Support
  • Multiple User Accounts
  • Online Forums
  • Performance Management
  • Performance Reports
  • Permission Management
  • Policy Management
  • Prioritizing
  • Productivity Reporting
  • Progress Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SEO Management
  • SLA Management
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Status Tracking
  • Succession Planning
  • Support Ticket Tracking
  • Surveys & Feedback
  • Synchronous Editing
  • Tagging
  • Third Party Integration
  • Timer
  • Training Management
  • Two-Factor Authentication
  • User Management
  • Web Forms
  • Widgets
  • Wiki
  • Workflow Management

Total features 113

  • @mentions
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Archiving & Retention
  • Assignment Management
  • Asynchronous Learning
  • Audit Trail
  • Authentication
  • Automatic Lead Distribution
  • Automatic Notifications
  • CRM Integration
  • Call Center Management
  • Call Recording
  • Call Routing
  • Call Transfer
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact History
  • Content Library
  • Content Repository
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Migration
  • Data Storage Management
  • Disaster Recovery
  • Document Management
  • Document Review
  • Document Storage
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Employee Onboarding
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Transfer
  • Gamification
  • Graphical Workflow Editor
  • Help Desk Integration
  • Help Desk Management
  • IVR / Voice Recognition
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Lead Distribution
  • Lead Nurturing
  • Loyalty Program
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Location
  • Multimedia Support
  • Multiple User Accounts
  • Online Forums
  • Performance Management
  • Performance Reports
  • Permission Management
  • Policy Management
  • Prioritizing
  • Productivity Reporting
  • Progress Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SEO Management
  • SLA Management
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Status Tracking
  • Succession Planning
  • Support Ticket Tracking
  • Surveys & Feedback
  • Synchronous Editing
  • Tagging
  • Third Party Integration
  • Timer
  • Training Management
  • Two-Factor Authentication
  • User Management
  • Web Forms
  • Widgets
  • Wiki
  • Workflow Management
  • ActiveCampaign
  • Asana
  • Basecamp
  • Customer Thermometer
  • Dropbox Business
  • Gusto
  • Harvest
  • Salesforce Sales Cloud
  • Time Doctor
  • Wordpress
  • ActiveCampaign
  • Asana
  • Basecamp
  • Customer Thermometer
  • Dropbox Business
  • Gusto
  • Harvest
  • Salesforce Sales Cloud
  • Time Doctor
  • Wordpress