Trainual helps growing businesses build better teams and scale faster by providing one central app for documenting processes and SOPs, then automating onboarding and training. Capture every process, policy, and procedure in one place and turn best practices into standard practices.
Trainual helps growing businesses build better teams and scale faster by providing one central app for documenting processes and SOPs, then...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily. Reach customers on any...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

US$99,00/month

  • Subscription

Starting from

US$19,00/month

  • Subscription

Overall rating

4,8 /5
(219)
Ease of Use
4,7/5
Features & Functionality
4,6/5
Customer Service
4,8/5
Value for Money
4,7/5

Overall rating

4,3 /5
(2 518)
Ease of Use
4,3/5
Features & Functionality
4,3/5
Customer Service
4,2/5
Value for Money
4,1/5

Total features 34

  • A/B Testing
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Archiving & Retention
  • Assignment Management
  • Asynchronous Learning
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automatic Backup
  • Automatic Notifications
  • Benchmarking
  • CRM Integration
  • Call Recording
  • Call Routing
  • Caller ID
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Conditional Logic
  • Configurable Workflow
  • Contact History
  • Content Filter
  • Content Library
  • Content Repository
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Database
  • Customer Experience Management
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Storage Management
  • Disaster Recovery
  • Document Management
  • Document Review
  • Document Storage
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Onboarding
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Transfer
  • Filtered Views
  • Forms Management
  • Gamification
  • IVR / Voice Recognition
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Lead Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Company
  • Multi-Language
  • Multi-Location
  • Multimedia Support
  • Multiple Format Support
  • Multiple Projects
  • Multiple User Accounts
  • Online Forums
  • Performance Reports
  • Permission Management
  • Policy Management
  • Predictive Analytics
  • Prioritizing
  • Progress Tracking
  • Queue Manager
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Reporting & Statistics
  • Role Management
  • Rules-Based Workflow
  • SLA Management
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Status Tracking
  • Succession Planning
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Synchronous Editing
  • Tagging
  • Third Party Integration
  • Timer
  • Training Management
  • Two-Factor Authentication
  • User Management
  • Web Forms
  • Widgets
  • Wiki
  • Workflow Management

Total features 118

  • A/B Testing
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Archiving & Retention
  • Assignment Management
  • Asynchronous Learning
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automatic Backup
  • Automatic Notifications
  • Benchmarking
  • CRM Integration
  • Call Recording
  • Call Routing
  • Caller ID
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Conditional Logic
  • Configurable Workflow
  • Contact History
  • Content Filter
  • Content Library
  • Content Repository
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Database
  • Customer Experience Management
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Storage Management
  • Disaster Recovery
  • Document Management
  • Document Review
  • Document Storage
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Onboarding
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Transfer
  • Filtered Views
  • Forms Management
  • Gamification
  • IVR / Voice Recognition
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Lead Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Company
  • Multi-Language
  • Multi-Location
  • Multimedia Support
  • Multiple Format Support
  • Multiple Projects
  • Multiple User Accounts
  • Online Forums
  • Performance Reports
  • Permission Management
  • Policy Management
  • Predictive Analytics
  • Prioritizing
  • Progress Tracking
  • Queue Manager
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Reporting & Statistics
  • Role Management
  • Rules-Based Workflow
  • SLA Management
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Status Tracking
  • Succession Planning
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Synchronous Editing
  • Tagging
  • Third Party Integration
  • Timer
  • Training Management
  • Two-Factor Authentication
  • User Management
  • Web Forms
  • Widgets
  • Wiki
  • Workflow Management
  • 123FormBuilder
  • ActiveCampaign
  • Asana
  • Basecamp
  • Clarizen
  • ClickDesk
  • Dropbox Business
  • Get Satisfaction
  • Gusto
  • Harvest
  • 123FormBuilder
  • ActiveCampaign
  • Asana
  • Basecamp
  • Clarizen
  • ClickDesk
  • Dropbox Business
  • Get Satisfaction
  • Gusto
  • Harvest