eHelpDesk from Giva is a cloud-based, HIPAA compliant ITIL help desk software for any size organization. Highly customizable, but easy to deploy and accessible via mobile, tablet and desktop, eHelpDesk provides features for measuring customer satisfaction, responsiveness and team productivity.
eHelpDesk from Giva is a cloud-based, HIPAA compliant ITIL help desk software for any size organization. Highly customizable, but easy to deploy and...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
HaloPSA is a single, all-inclusive solution, designed for MSPs. HaloPSA gives you the power to manage your comprehensive service desk with powerful ITIL aligned out-of-the-box functionality. Empower your business with a single all-inclusive cloud platform, designed for your as-a-service business
HaloPSA is a single, all-inclusive solution, designed for MSPs. HaloPSA gives you the power to manage your comprehensive service desk with powerful...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

US$29,00/month

  • One Time License
  • Subscription

Starting from

£29,00/month

  • One Time License
  • Subscription

Overall rating

4,8 /5
(19)
Ease of Use
4,8/5
Features & Functionality
4,2/5
Customer Service
4,8/5
Value for Money
4,7/5

Overall rating

4,8 /5
(15)
Ease of Use
4,1/5
Features & Functionality
4,7/5
Customer Service
4,9/5
Value for Money
4,5/5

Total features 120

  • API
  • Access Control
  • Accounting Integration
  • Accounting Management
  • Action Item Tracking
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Management
  • Automated Scheduling
  • Automatic Notifications
  • Billable Hours Tracking
  • Billing & Invoicing
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Call Scripting
  • Call Tracking
  • Change Management
  • Charting
  • Chat
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact History
  • Contract Drafting
  • Contract Management
  • Contractor Management
  • Currency Conversion
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer Experience Management
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Data Migration
  • Data Visualization
  • Document Management
  • Drag & Drop Interface
  • Electronic Payments
  • Email Alerts
  • Email Distribution
  • Email Integration
  • Email Notifications
  • Employee Portal
  • Employee Self Service
  • Equipment Tracking
  • Escalation Management
  • Feedback Collection
  • Filtered Views
  • Fixed Asset Management
  • HIPAA Compliance
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Instant Messaging
  • Inventory Management
  • Issue Management
  • Knowledge Base Management
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Department / Project
  • Multi-Location
  • Natural Language Search
  • Performance Reports
  • Permission Management
  • Print Management
  • Prioritizing
  • Problem Management
  • Productivity Reporting
  • Project Management
  • Project Templates
  • Project Time Tracking
  • Projections
  • Purchase Order Management
  • Queue Manager
  • QuickBooks Integration
  • Quote Management
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Records Management
  • Recurring Billing
  • Reporting & Statistics
  • Role-Based Permissions
  • Room Booking
  • SLA Management
  • Sales Forecasting
  • Sales Orders
  • Search Functionality
  • Self Service Portal
  • Social Media Integration
  • Status Reporting
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Team Calendars
  • Template Management
  • Third Party Integration
  • Time & Expense Tracking
  • Timesheets
  • Website Integration
  • Widgets
  • Workflow Management

Total features 227

  • API
  • Access Control
  • Accounting Integration
  • Accounting Management
  • Action Item Tracking
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Management
  • Automated Scheduling
  • Automatic Notifications
  • Billable Hours Tracking
  • Billing & Invoicing
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Call Scripting
  • Call Tracking
  • Change Management
  • Charting
  • Chat
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact History
  • Contract Drafting
  • Contract Management
  • Contractor Management
  • Currency Conversion
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer Experience Management
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Data Migration
  • Data Visualization
  • Document Management
  • Drag & Drop Interface
  • Electronic Payments
  • Email Alerts
  • Email Distribution
  • Email Integration
  • Email Notifications
  • Employee Portal
  • Employee Self Service
  • Equipment Tracking
  • Escalation Management
  • Feedback Collection
  • Filtered Views
  • Fixed Asset Management
  • HIPAA Compliance
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Instant Messaging
  • Inventory Management
  • Issue Management
  • Knowledge Base Management
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Department / Project
  • Multi-Location
  • Natural Language Search
  • Performance Reports
  • Permission Management
  • Print Management
  • Prioritizing
  • Problem Management
  • Productivity Reporting
  • Project Management
  • Project Templates
  • Project Time Tracking
  • Projections
  • Purchase Order Management
  • Queue Manager
  • QuickBooks Integration
  • Quote Management
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Records Management
  • Recurring Billing
  • Reporting & Statistics
  • Role-Based Permissions
  • Room Booking
  • SLA Management
  • Sales Forecasting
  • Sales Orders
  • Search Functionality
  • Self Service Portal
  • Social Media Integration
  • Status Reporting
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Team Calendars
  • Template Management
  • Third Party Integration
  • Time & Expense Tracking
  • Timesheets
  • Website Integration
  • Widgets
  • Workflow Management
  • Jira
  • KashFlow
  • Microsoft Azure
  • PagerDuty
  • QuickBooks Online
  • Sage Business Cloud Accounting
  • Slack
  • Twitter
  • Xero
  • Jira
  • KashFlow
  • Microsoft Azure
  • PagerDuty
  • QuickBooks Online
  • Sage Business Cloud Accounting
  • Slack
  • Twitter
  • Xero