eHelpDesk from Giva is a cloud-based, HIPAA compliant ITIL help desk software for any size organization. Highly customizable, but easy to deploy and accessible via mobile, tablet and desktop, eHelpDesk provides features for measuring customer satisfaction, responsiveness and team productivity.
eHelpDesk from Giva is a cloud-based, HIPAA compliant ITIL help desk software for any size organization. Highly customizable, but easy to deploy and...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch. Features: - Live Chat - Auto Messages - Email Marketing - Help Desk - Knowledge Base - Popups Try HelpCrunch Free!
HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales. Increase conversions and sales, improve support, and...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

US$29,00/month

  • Subscription

Starting from

US$15,00/month

  • Subscription

Overall rating

4,9 /5
(35)
Ease of Use
4,9/5
Features & Functionality
4,3/5
Customer Service
4,8/5
Value for Money
4,7/5

Overall rating

4,8 /5
(168)
Ease of Use
4,7/5
Features & Functionality
4,6/5
Customer Service
4,8/5
Value for Money
4,8/5

Total features 68

  • API
  • Access Control
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Applicant Tracking
  • Approval Process Control
  • Auto-Responders
  • Automated Sales
  • Automatic Lead Distribution
  • Automatic Notifications
  • Behavior Tracking
  • Built-In Database
  • CRM Integration
  • Campaign Management
  • Change Management
  • Charting
  • Chat
  • Chat Transcript
  • Client Management
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact History
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Document Management
  • Drag & Drop Interface
  • Drip Marketing
  • Email Alerts
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • Feedback Collection
  • File Transfer
  • Filtered Views
  • Geotargeting
  • HIPAA Compliance
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • IT Asset Tracking
  • Instant Messaging
  • Issue Management
  • Knowledge Base Management
  • Lead Capture
  • Lead Nurturing
  • Location Tracking
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Natural Language Search
  • Personalized Profiles
  • Prioritizing
  • Queue Manager
  • Real Time Data
  • Real Time Monitoring
  • Records Management
  • Reporting & Statistics
  • Role-Based Permissions
  • Search Functionality
  • Self Service Portal
  • Software Development Kit
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third Party Integration
  • User Defined Attributes
  • Website Integration
  • Widgets
  • Workflow Management
  • eCommerce Integration

Total features 80

  • API
  • Access Control
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Applicant Tracking
  • Approval Process Control
  • Auto-Responders
  • Automated Sales
  • Automatic Lead Distribution
  • Automatic Notifications
  • Behavior Tracking
  • Built-In Database
  • CRM Integration
  • Campaign Management
  • Change Management
  • Charting
  • Chat
  • Chat Transcript
  • Client Management
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact History
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Document Management
  • Drag & Drop Interface
  • Drip Marketing
  • Email Alerts
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • Feedback Collection
  • File Transfer
  • Filtered Views
  • Geotargeting
  • HIPAA Compliance
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • IT Asset Tracking
  • Instant Messaging
  • Issue Management
  • Knowledge Base Management
  • Lead Capture
  • Lead Nurturing
  • Location Tracking
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Natural Language Search
  • Personalized Profiles
  • Prioritizing
  • Queue Manager
  • Real Time Data
  • Real Time Monitoring
  • Records Management
  • Reporting & Statistics
  • Role-Based Permissions
  • Search Functionality
  • Self Service Portal
  • Software Development Kit
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third Party Integration
  • User Defined Attributes
  • Website Integration
  • Widgets
  • Workflow Management
  • eCommerce Integration
  • Magento Commerce
  • Slack
  • Wordpress
  • Magento Commerce
  • Slack
  • Wordpress