Giva is a cloud-based, HIPAA compliant ITIL help desk software for any size organization. Highly customizable, but easy to deploy and accessible via mobile, tablet and desktop, eHelpDesk provides features for measuring customer satisfaction, responsiveness and team productivity.
Giva is a cloud-based, HIPAA compliant ITIL help desk software for any size organization. Highly customizable, but easy to deploy and accessible via...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
OfficeAmp is an office operations & issue management software for Slack which provides a central location from which to collect, manage & resolve workplace issues, as well as generally manage all employee requests & questions & office tasks within Slack in real time
OfficeAmp is an office operations & issue management software for Slack which provides a central location from which to collect, manage & resolve...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$29,00/month

  • Subscription

Starting from

US$30,00/month

  • Subscription

Overall rating

4,9 /5
(35)
Ease of Use
4,9/5
Features & Functionality
4,3/5
Customer Service
4,8/5
Value for Money
4,7/5

Overall rating

4,2 /5
(11)
Ease of Use
4,2/5
Features & Functionality
3,8/5
Customer Service
4,7/5
Value for Money
4/5

Total features 81

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Approval Workflow
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Automated Routing
  • Availability Management
  • CRM
  • Call Center Management
  • Capacity Management
  • Categorisation/Grouping
  • Change Management
  • Change Planning
  • Change Tracking
  • Charting
  • Chat/Messaging
  • Collaboration Tools
  • Collections Management
  • Communication Management
  • Compliance Management
  • Contact Database
  • Content Management
  • Customer Database
  • Customer Experience Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Dashboard Creation
  • Data Visualization
  • Decision Support Software
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • HIPAA Compliant
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Interaction Tracking
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Natural Language Search
  • Prioritization
  • Problem Management
  • Project Management
  • Purchasing & Receiving
  • Queue Management
  • Real Time Data
  • Real Time Monitoring
  • Real-Time Chat
  • Records Management
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Third Party Integrations
  • Ticket Management
  • Training Management
  • Website Integration
  • Widgets
  • Workflow Configuration
  • Workflow Management

Total features 26

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Approval Workflow
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Automated Routing
  • Availability Management
  • CRM
  • Call Center Management
  • Capacity Management
  • Categorisation/Grouping
  • Change Management
  • Change Planning
  • Change Tracking
  • Charting
  • Chat/Messaging
  • Collaboration Tools
  • Collections Management
  • Communication Management
  • Compliance Management
  • Contact Database
  • Content Management
  • Customer Database
  • Customer Experience Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Dashboard Creation
  • Data Visualization
  • Decision Support Software
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • HIPAA Compliant
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Interaction Tracking
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Natural Language Search
  • Prioritization
  • Problem Management
  • Project Management
  • Purchasing & Receiving
  • Queue Management
  • Real Time Data
  • Real Time Monitoring
  • Real-Time Chat
  • Records Management
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Third Party Integrations
  • Ticket Management
  • Training Management
  • Website Integration
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Microsoft Teams
  • Slack
  • Microsoft Teams
  • Slack