HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction.
HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
Our incident management software aligns log management, monitoring, chat tools, and more, for a centralized view into system health.

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

US$4,00/month

  • Subscription

Starting from

US$9,00/month

  • Subscription

Overall rating

4,7 /5
(17)
Ease of Use
4,8/5
Features & Functionality
4,4/5
Customer Service
4,8/5
Value for Money
4,4/5

Overall rating

4,6 /5
(29)
Ease of Use
4,4/5
Features & Functionality
4,3/5
Customer Service
4,6/5
Value for Money
4,6/5

Total features 59

  • @mentions
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Automated Scheduling
  • Automatic Notifications
  • Calendar Sync with Google
  • Call Routing
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Contact History
  • Content Filter
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Data Filtering
  • Email Integration
  • Email Notifications
  • Email Tracking
  • Escalation Management
  • Event Tracking
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Help Desk Management
  • History Tracking
  • Incident Management
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Performance Reports
  • Ratings & Reviews
  • Real Time Updates
  • Receiving
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Scheduled Reporting
  • Search Functionality
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Visual Analytics
  • Wiki
  • Workflow Management

Total features 24

  • @mentions
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Automated Scheduling
  • Automatic Notifications
  • Calendar Sync with Google
  • Call Routing
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Contact History
  • Content Filter
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Data Filtering
  • Email Integration
  • Email Notifications
  • Email Tracking
  • Escalation Management
  • Event Tracking
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Help Desk Management
  • History Tracking
  • Incident Management
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Performance Reports
  • Ratings & Reviews
  • Real Time Updates
  • Receiving
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Scheduled Reporting
  • Search Functionality
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Visual Analytics
  • Wiki
  • Workflow Management
  • Bugsnag
  • Dynatrace Ruxit
  • Hosted Graphite
  • LiveChat
  • Monitis
  • Raygun
  • Server Density
  • Statuspage
  • TrueSight Pulse
  • Uptime.com
  • Bugsnag
  • Dynatrace Ruxit
  • Hosted Graphite
  • LiveChat
  • Monitis
  • Raygun
  • Server Density
  • Statuspage
  • TrueSight Pulse
  • Uptime.com