HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction.
HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
HaloPSA is a single, all-inclusive solution, designed for MSPs. HaloPSA gives you the power to manage your comprehensive service desk with powerful ITIL aligned out-of-the-box functionality. Empower your business with a single all-inclusive cloud platform, designed for your as-a-service business
HaloPSA is a single, all-inclusive solution, designed for MSPs. HaloPSA gives you the power to manage your comprehensive service desk with powerful...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

US$4,00/month

  • One Time License
  • Subscription

Starting from

£29,00/month

  • One Time License
  • Subscription

Overall rating

4,7 /5
(17)
Ease of Use
4,8/5
Features & Functionality
4,4/5
Customer Service
4,8/5
Value for Money
4,4/5

Overall rating

4,8 /5
(15)
Ease of Use
4,1/5
Features & Functionality
4,7/5
Customer Service
4,9/5
Value for Money
4,5/5

Total features 102

  • API
  • Access Control
  • Accounting Integration
  • Accounting Management
  • Action Item Tracking
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Management
  • Automated Scheduling
  • Automatic Notifications
  • Billable Hours Tracking
  • Billing & Invoicing
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Call Scripting
  • Call Tracking
  • Change Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Configurable Workflow
  • Configuration Management
  • Contact History
  • Content Filter
  • Contract Drafting
  • Contract Management
  • Contractor Management
  • Currency Conversion
  • Custom Fields
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Migration
  • Electronic Payments
  • Email Alerts
  • Email Distribution
  • Email Integration
  • Email Notifications
  • Email Tracking
  • Employee Portal
  • Employee Self Service
  • Equipment Tracking
  • Escalation Management
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Fixed Asset Management
  • Help Desk Management
  • History Tracking
  • Incident Management
  • Instant Messaging
  • Inventory Management
  • Issue Management
  • Knowledge Base Management
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Department / Project
  • Multi-Location
  • Performance Reports
  • Permission Management
  • Print Management
  • Prioritizing
  • Problem Management
  • Productivity Reporting
  • Project Management
  • Project Templates
  • Project Time Tracking
  • Projections
  • Purchase Order Management
  • Queue Manager
  • QuickBooks Integration
  • Quote Management
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Reporting
  • Recurring Billing
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Role-Based Permissions
  • Room Booking
  • SLA Management
  • Sales Forecasting
  • Sales Orders
  • Search Functionality
  • Self Service Portal
  • Social Media Integration
  • Status Reporting
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Team Calendars
  • Third Party Integration
  • Time & Expense Tracking
  • Timesheets
  • Visual Analytics
  • Workflow Management

Total features 227

  • API
  • Access Control
  • Accounting Integration
  • Accounting Management
  • Action Item Tracking
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Management
  • Automated Scheduling
  • Automatic Notifications
  • Billable Hours Tracking
  • Billing & Invoicing
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Call Scripting
  • Call Tracking
  • Change Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Configurable Workflow
  • Configuration Management
  • Contact History
  • Content Filter
  • Contract Drafting
  • Contract Management
  • Contractor Management
  • Currency Conversion
  • Custom Fields
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Migration
  • Electronic Payments
  • Email Alerts
  • Email Distribution
  • Email Integration
  • Email Notifications
  • Email Tracking
  • Employee Portal
  • Employee Self Service
  • Equipment Tracking
  • Escalation Management
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Fixed Asset Management
  • Help Desk Management
  • History Tracking
  • Incident Management
  • Instant Messaging
  • Inventory Management
  • Issue Management
  • Knowledge Base Management
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Department / Project
  • Multi-Location
  • Performance Reports
  • Permission Management
  • Print Management
  • Prioritizing
  • Problem Management
  • Productivity Reporting
  • Project Management
  • Project Templates
  • Project Time Tracking
  • Projections
  • Purchase Order Management
  • Queue Manager
  • QuickBooks Integration
  • Quote Management
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Reporting
  • Recurring Billing
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Role-Based Permissions
  • Room Booking
  • SLA Management
  • Sales Forecasting
  • Sales Orders
  • Search Functionality
  • Self Service Portal
  • Social Media Integration
  • Status Reporting
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Team Calendars
  • Third Party Integration
  • Time & Expense Tracking
  • Timesheets
  • Visual Analytics
  • Workflow Management
  • Jira
  • KashFlow
  • LiveChat
  • Microsoft Azure
  • PagerDuty
  • QuickBooks Online
  • Sage Business Cloud Accounting
  • Slack
  • Twitter
  • Xero
  • Jira
  • KashFlow
  • LiveChat
  • Microsoft Azure
  • PagerDuty
  • QuickBooks Online
  • Sage Business Cloud Accounting
  • Slack
  • Twitter
  • Xero