HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction.
HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
isoTracker Complaints Management allows organizations to record & track customer complaints, route them for investigation, issue actions and escalate responses
isoTracker Complaints Management allows organizations to record & track customer complaints, route them for investigation, issue actions and escalate...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$4,00/month

  • Subscription

Starting from

US$9,35/month

  • Subscription

Overall rating

4,5 /5
(28)
Ease of Use
4,7/5
Features & Functionality
4,1/5
Customer Service
4,4/5
Value for Money
4,2/5

Overall rating

0 /5
(0)
Ease of Use
0/5
Features & Functionality
0/5
Customer Service
0/5
Value for Money
0/5

Total features 65

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Assignment Management
  • Audit Trail
  • Automated Routing
  • Batch Communications
  • Case Management
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Complaint Management
  • Complaint Monitoring
  • Compliance Management
  • Content Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Dashboard
  • Deadline Management
  • Document Management
  • Document Storage
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Email Templates
  • Email Tracking
  • Feedback Management
  • Filtering
  • Forms Management
  • Help Desk Management
  • Historical Reporting
  • Interaction Tracking
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Performance Metrics
  • Personalization
  • Progress Tracking
  • Purchasing & Receiving
  • Quality Assurance
  • Quality Control
  • Ratings / Reviews
  • Recurring Issues
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Revision History
  • Risk Assessment
  • Routing
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Third Party Integrations
  • Ticket Management
  • Version Control
  • Video Support
  • Visual Analytics
  • Workflow Configuration
  • Workflow Management

Total features 39

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Assignment Management
  • Audit Trail
  • Automated Routing
  • Batch Communications
  • Case Management
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Complaint Management
  • Complaint Monitoring
  • Compliance Management
  • Content Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Dashboard
  • Deadline Management
  • Document Management
  • Document Storage
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Email Templates
  • Email Tracking
  • Feedback Management
  • Filtering
  • Forms Management
  • Help Desk Management
  • Historical Reporting
  • Interaction Tracking
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Performance Metrics
  • Personalization
  • Progress Tracking
  • Purchasing & Receiving
  • Quality Assurance
  • Quality Control
  • Ratings / Reviews
  • Recurring Issues
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Revision History
  • Risk Assessment
  • Routing
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Third Party Integrations
  • Ticket Management
  • Version Control
  • Video Support
  • Visual Analytics
  • Workflow Configuration
  • Workflow Management
  • LiveChat
  • Zapier
  • LiveChat
  • Zapier