HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction.
HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution. Businesses can provide self service information for subjects including benefits administration, inventory, loyalty programs, product catalog, and more.
Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution....

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Images coming soon

Starting from

US$4,00/month

  • Free
  • Subscription

Starting from

US$0,40

  • Free
  • Subscription

Overall rating

4,5 /5
(28)
Ease of Use
4,7/5
Features & Functionality
4,1/5
Customer Service
4,4/5
Value for Money
4,2/5

Overall rating

0 /5
(0)
Ease of Use
0/5
Features & Functionality
0/5
Customer Service
0/5
Value for Money
0/5

Total features 65

  • ACH Payment Processing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Assignment Management
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Batch Communications
  • Benefits Management
  • Call Center Management
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Campaign Management
  • Case Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting / Notes
  • Complaint Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Content Management
  • Contract/License Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Service Analytics
  • Customizable Branding
  • Dashboard
  • Document Storage
  • Email Distribution
  • Email Management
  • Email Tracking
  • Fault Management
  • Feedback Management
  • Filtering
  • Forms Management
  • Help Desk Management
  • Historical Reporting
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Lead Capture
  • Live Chat
  • Loyalty Program
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Multiple Data Sources
  • Multiple Scripts
  • Order Processing
  • Outbound Call Center
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Product Catalog
  • Product Data Management
  • Progressive Dialer
  • Prospecting Tools
  • Quality Assurance
  • Queue Management
  • Ratings / Reviews
  • Recurring Issues
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Returns Management
  • Routing
  • Rules-Based Workflow
  • Search/Filter
  • Self Service Portal
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Video Support
  • Visual Analytics
  • Voice Customization
  • Voice Mail
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Total features 54

  • ACH Payment Processing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Assignment Management
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Batch Communications
  • Benefits Management
  • Call Center Management
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Campaign Management
  • Case Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting / Notes
  • Complaint Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Content Management
  • Contract/License Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Service Analytics
  • Customizable Branding
  • Dashboard
  • Document Storage
  • Email Distribution
  • Email Management
  • Email Tracking
  • Fault Management
  • Feedback Management
  • Filtering
  • Forms Management
  • Help Desk Management
  • Historical Reporting
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Lead Capture
  • Live Chat
  • Loyalty Program
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Multiple Data Sources
  • Multiple Scripts
  • Order Processing
  • Outbound Call Center
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Product Catalog
  • Product Data Management
  • Progressive Dialer
  • Prospecting Tools
  • Quality Assurance
  • Queue Management
  • Ratings / Reviews
  • Recurring Issues
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Returns Management
  • Routing
  • Rules-Based Workflow
  • Search/Filter
  • Self Service Portal
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Video Support
  • Visual Analytics
  • Voice Customization
  • Voice Mail
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • LiveChat
  • Zapier
  • LiveChat
  • Zapier