HelpDesk vs Requestor
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Overview
HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction.
HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Requestor helps businesses in telecommunication, eCommerce, manufacturing, logistics, manufacturing and other sectors deliver services to customers and employees via a ticketing system with integrated artificial intelligence (AI).
Requestor helps businesses in telecommunication, eCommerce, manufacturing, logistics, manufacturing and other sectors deliver services to customers...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$29.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$30.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.7/ 5Features
4.3/ 5Customer Service
4.6/ 5Value for Money
4.4/ 5Ease of Use
4.9/ 5Features
4.5/ 5Customer Service
4.5/ 5Value for Money
4.6/ 5Features
Total features 80
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Assignment Management
- Automated Routing
- Autoresponders
- Batch Communications
- CRM
- Canned Responses
- Case Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Complaint Monitoring
- Compliance Management
- Content Management
- Conversation Intelligence
- Customer Complaint Tracking
- Customer Database
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Email Management
- Email Templates
- Feedback Management
- Forms Management
- Help Desk Management
- Inbox Management
- Interaction Tracking
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Performance Metrics
- Personalization
- Prioritization
- Quality Assurance
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Reporting & Statistics
- Reporting/Analytics
- Routing
- SSL Security
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Template Management
- Third-Party Integrations
- Ticket Management
- Video Support
- Visual Analytics
- Widgets
- Workflow Management
Total features 29
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Assignment Management
- Automated Routing
- Autoresponders
- Batch Communications
- CRM
- Canned Responses
- Case Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Complaint Monitoring
- Compliance Management
- Content Management
- Conversation Intelligence
- Customer Complaint Tracking
- Customer Database
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Email Management
- Email Templates
- Feedback Management
- Forms Management
- Help Desk Management
- Inbox Management
- Interaction Tracking
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Performance Metrics
- Personalization
- Prioritization
- Quality Assurance
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Reporting & Statistics
- Reporting/Analytics
- Routing
- SSL Security
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Template Management
- Third-Party Integrations
- Ticket Management
- Video Support
- Visual Analytics
- Widgets
- Workflow Management
Integrations
- Auth0
- Azure Active Directory
- Chatbot
- DevOps
- GitHub
- HubSpot CRM
- Jira
- LiveChat
- OneDrive
- OpenWidget
- Shopify
- Slack
- Twilio
- Twilio Flex
- Webflow
- WordPress
- Zapier
- Auth0
- Azure Active Directory
- Chatbot
- DevOps
- GitHub
- HubSpot CRM
- Jira
- LiveChat
- OneDrive
- OpenWidget
- Shopify
- Slack
- Twilio
- Twilio Flex
- Webflow
- WordPress
- Zapier
