Delighted is a cloud-based customer feedback collection system that uses single question surveys across multiple channels including email, SMS, web link and website integration to gather and analyse customer, employee, partner and vendor experience insights, while monitoring NPS scores in real time
Delighted is a cloud-based customer feedback collection system that uses single question surveys across multiple channels including email, SMS, web...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • Phone Support
  • Chat
Promoter Ninja for NPS is a feedback collection and management tool which allows users to create and deploy Net Promoter Score surveys to customers via email
Promoter Ninja for NPS is a feedback collection and management tool which allows users to create and deploy Net Promoter Score surveys to customers...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • Phone Support
  • Chat

Starting from

US$89,00/month

  • Free
  • Subscription

Starting from

€10,00/month

  • Free
  • Subscription

Overall rating

4,8 /5
(30)
Ease of Use
4,8/5
Features & Functionality
4,5/5
Customer Service
4,9/5
Value for Money
4,6/5

Overall rating

4,8 /5
(4)
Ease of Use
4,8/5
Features & Functionality
4/5
Customer Service
4,8/5
Value for Money
4,8/5

Total features 63

  • 360 Degree Feedback
  • API
  • Action Management
  • Activity Dashboard
  • Alerts / Escalation
  • Campaign Segmentation
  • Charting
  • Churn Management
  • Commenting / Notes
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Conditional Logic
  • Contact Database
  • Customer Experience Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Engagement Analytics
  • Feedback Management
  • Knowledge Management
  • Mobile Access
  • Mobile Survey
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple User Accounts
  • NPS Survey Structure
  • NPS of Customers
  • Negative Feedback Management
  • Offline Response Collection
  • Predictive Analytics
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real-time Updates
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • SMS Messaging
  • Search/Filter
  • Segmentation
  • Sentiment Analysis
  • Skip Logic
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Text Analysis
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Website Integration

Total features 30

  • 360 Degree Feedback
  • API
  • Action Management
  • Activity Dashboard
  • Alerts / Escalation
  • Campaign Segmentation
  • Charting
  • Churn Management
  • Commenting / Notes
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Conditional Logic
  • Contact Database
  • Customer Experience Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Engagement Analytics
  • Feedback Management
  • Knowledge Management
  • Mobile Access
  • Mobile Survey
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple User Accounts
  • NPS Survey Structure
  • NPS of Customers
  • Negative Feedback Management
  • Offline Response Collection
  • Predictive Analytics
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real-time Updates
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • SMS Messaging
  • Search/Filter
  • Segmentation
  • Sentiment Analysis
  • Skip Logic
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Text Analysis
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Website Integration
  • Autopilot
  • Front
  • Geckoboard
  • Groove
  • Heap
  • Help Scout
  • HubSpot CRM
  • Intercom
  • Klaviyo
  • Kustomer
  • Autopilot
  • Front
  • Geckoboard
  • Groove
  • Heap
  • Help Scout
  • HubSpot CRM
  • Intercom
  • Klaviyo
  • Kustomer