---
description: Compare Simplesat vs SmileBack for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Simplesat vs SmileBack | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/1029/customer-satisfaction/software) > [Simplesat \<span\>vs\</span\> SmileBack](https://www.getapp.za.com/compare/117543/118559/simplesat/vs/smileback)

# Compare Simplesat vs SmileBack

Canonical: https://www.getapp.za.com/compare/117543/118559/simplesat/vs/smileback

> Detailed comparison between Simplesat and SmileBack. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Simplesat | SmileBack |
| **Overall rating** | 4.8/5 | 4.9/5 |
| **Total Reviews** | 61 | 35 |
| **Starting Price** | US$119,00 | US$99,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, Knowledge Base, Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Documentation | Live Online, Webinars, Documentation, Videos |

## Key features

### Simplesat

- API
- Activity Dashboard
- Alerts/Notifications
- Email Management
- Feedback Management
- Mobile Survey
- Negative Feedback Management
- Real-Time Data
- Real-Time Notifications
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Website Integration
- Widgets

### SmileBack

- API
- Activity Dashboard
- Alerts/Notifications
- Customer Database
- Customizable Reports
- Dashboard
- Engagement Tracking
- Feedback Management
- Negative Feedback Management
- Real-Time Analytics
- Real-Time Notifications
- Real-Time Reporting
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Widgets

## Links

- [View Simplesat Profile](https://www.getapp.za.com/software/117543/simplesat)
- [View SmileBack Profile](https://www.getapp.za.com/software/118559/smileback)
- [View Original Comparison](https://www.getapp.za.com/compare/117543/118559/simplesat/vs/smileback)

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