BOSSDesk is an integrated ITIL Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. BOSSDesk has been highly ranked by customers for providing an affordable solution, great user experience, wide range of features, and excellent customer support.
BOSSDesk is an integrated ITIL Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. BOSSDesk has been...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution. Businesses can provide self service information for subjects including benefits administration, inventory, loyalty programs, product catalog, and more.
Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution....

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Images coming soon

Starting from

US$19,00/month

  • Free
  • Subscription

Starting from

US$0,40

  • Free
  • Subscription

Overall rating

4,6 /5
(95)
Ease of Use
4,5/5
Features & Functionality
4,4/5
Customer Service
4,9/5
Value for Money
4,7/5

Overall rating

0 /5
(0)
Ease of Use
0/5
Features & Functionality
0/5
Customer Service
0/5
Value for Money
0/5

Total features 117

  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Approval Workflow
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Availability Management
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • Benefits Management
  • CMDB
  • Calendar Management
  • Call Center Management
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Campaign Management
  • Change Management
  • Change Planning
  • Change Tracking
  • Client Portal
  • Collaboration Tools
  • Commenting / Notes
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Contractor Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer Profiles
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Device Auto Discovery
  • Disposal Management
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Event Logs
  • Fault Management
  • Feedback Management
  • Forms Management
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IVR / Voice Recognition
  • Inbound Call Center
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • License Management
  • Live Chat
  • Location Tracking
  • Loyalty Program
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multiple Data Sources
  • Multiple Scripts
  • Network Monitoring
  • Online Catalog
  • Order Processing
  • Outbound Call Center
  • Performance Metrics
  • Phone Key Input
  • Prioritization
  • Problem Management
  • Procurement Management
  • Product Catalog
  • Product Data Management
  • Progressive Dialer
  • Project Management
  • Prospecting Tools
  • Purchase Order Management
  • Queue Management
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Requisition Management
  • Returns Management
  • Rich Text Editor
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • Scheduled / Automated Reports
  • Secure Data Storage
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Timesheet Management
  • User Management
  • Voice Customization
  • Voice Mail
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Total features 54

  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Approval Workflow
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Availability Management
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • Benefits Management
  • CMDB
  • Calendar Management
  • Call Center Management
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Campaign Management
  • Change Management
  • Change Planning
  • Change Tracking
  • Client Portal
  • Collaboration Tools
  • Commenting / Notes
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Contractor Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer Profiles
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Device Auto Discovery
  • Disposal Management
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Event Logs
  • Fault Management
  • Feedback Management
  • Forms Management
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IVR / Voice Recognition
  • Inbound Call Center
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • License Management
  • Live Chat
  • Location Tracking
  • Loyalty Program
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multiple Data Sources
  • Multiple Scripts
  • Network Monitoring
  • Online Catalog
  • Order Processing
  • Outbound Call Center
  • Performance Metrics
  • Phone Key Input
  • Prioritization
  • Problem Management
  • Procurement Management
  • Product Catalog
  • Product Data Management
  • Progressive Dialer
  • Project Management
  • Prospecting Tools
  • Purchase Order Management
  • Queue Management
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Requisition Management
  • Returns Management
  • Rich Text Editor
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • Scheduled / Automated Reports
  • Secure Data Storage
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Timesheet Management
  • User Management
  • Voice Customization
  • Voice Mail
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • TeamViewer
  • TeamViewer