BOSSDesk vs GLPi
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Overview
BOSSDesk is an integrated ITIL Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. BOSSDesk has been highly ranked by customers for providing an affordable solution, great user experience, wide range of features, and excellent US based customer support.
BOSSDesk is an integrated ITIL Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. BOSSDesk has been...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
Images
Pricing
Starting from
US$29.00/month
- Free Version
- Free Trial
- Subscription
Starting from
€19.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.5/ 5Features
4.4/ 5Customer Service
4.8/ 5Value for Money
4.7/ 5Ease of Use
4.5/ 5Features
4.4/ 5Customer Service
4.1/ 5Value for Money
4.6/ 5Features
Total features 99
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Availability Management
- Barcode/Ticket Scanning
- CMDB
- Calendar Management
- Call Center Management
- Change Management
- Change Planning
- Change Tracking
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Cost Tracking
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Device Auto Discovery
- Drag & Drop
- Email Management
- Email Templates
- Full Text Search
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- Inbox Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Inventory Tracking
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Role-Based Permissions
- Rules-Based Workflow
- Scheduled/Automated Reports
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Sign On
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Task Progress Tracking
- Third-Party Integrations
- Ticket Management
- User Management
- Widgets
- Workflow Management
Total features 36
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Availability Management
- Barcode/Ticket Scanning
- CMDB
- Calendar Management
- Call Center Management
- Change Management
- Change Planning
- Change Tracking
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Cost Tracking
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Device Auto Discovery
- Drag & Drop
- Email Management
- Email Templates
- Full Text Search
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- Inbox Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Inventory Tracking
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Role-Based Permissions
- Rules-Based Workflow
- Scheduled/Automated Reports
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Sign On
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Task Progress Tracking
- Third-Party Integrations
- Ticket Management
- User Management
- Widgets
- Workflow Management
Integrations
- ChatGPT
- TeamViewer Remote
- Zapier
Not provided by vendor