CFN Insight

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Freshdesk

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CFN Insight is a web-based customer experience solution for businesses of all sizes that provides features such as a customer journey map, data visualization, scorecarding, and training courses to ensure teams are up to date on all aspects of a customer's experience with their product.
CFN Insight is a web-based customer experience solution for businesses of all sizes that provides features such as a customer journey map, data...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View more details
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View more details
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Starting from

US$99,00/month

  • Free
  • Subscription

Starting from

US$19,00/month

  • Free
  • Subscription

Overall rating

3 /5
(1)
Ease of Use
3/5
Features & Functionality
2/5
Customer Service
5/5
Value for Money
2/5
Read all reviews

Overall rating

4,5 /5
(2 238)
Ease of Use
4,5/5
Features & Functionality
4,3/5
Customer Service
4,6/5
Value for Money
4,4/5
Read all reviews

Total features 42

  • API
  • Access Controls/Permissions
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Automated Routing
  • Automatic Lead Distribution
  • Behavioral Analytics
  • CRM
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Case Management
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Charting
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Complaint Management
  • Conferencing
  • Contact Database
  • Content Creation
  • Content Management
  • Conversion Tracking
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Decision Support Software
  • Discussions / Forums
  • Dispatch Management
  • Electronic Signature
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Management
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Forms Management
  • Full Text Search
  • Gamification
  • Health Score
  • IT Asset Management
  • IVR / Voice Recognition
  • Interaction Tracking
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Leave Tracking
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Country
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Online Forums
  • Performance Metrics
  • Personalization
  • Predictive Analytics
  • Prioritization
  • Progress Reports
  • Project Management
  • Project Planning/Scheduling
  • Project Time Tracking
  • Queue Management
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Request Assignment
  • Retention Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Scheduled / Automated Reports
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Templates
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Time Clock
  • Timer
  • Training Management
  • Trend Analysis
  • URL Customization
  • Usage Tracking/Analytics
  • Virtual Assistant
  • Visual Analytics
  • Website Integration
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Total features 128

  • API
  • Access Controls/Permissions
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Automated Routing
  • Automatic Lead Distribution
  • Behavioral Analytics
  • CRM
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Case Management
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Charting
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Complaint Management
  • Conferencing
  • Contact Database
  • Content Creation
  • Content Management
  • Conversion Tracking
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Decision Support Software
  • Discussions / Forums
  • Dispatch Management
  • Electronic Signature
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Management
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Forms Management
  • Full Text Search
  • Gamification
  • Health Score
  • IT Asset Management
  • IVR / Voice Recognition
  • Interaction Tracking
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Leave Tracking
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Country
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Online Forums
  • Performance Metrics
  • Personalization
  • Predictive Analytics
  • Prioritization
  • Progress Reports
  • Project Management
  • Project Planning/Scheduling
  • Project Time Tracking
  • Queue Management
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Request Assignment
  • Retention Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Scheduled / Automated Reports
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Templates
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Time Clock
  • Timer
  • Training Management
  • Trend Analysis
  • URL Customization
  • Usage Tracking/Analytics
  • Virtual Assistant
  • Visual Analytics
  • Website Integration
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Aircall
  • Ameyo
  • BILLIVING
  • Batchbook
  • Bigcommerce
  • Box
  • CS-Cart
  • Campaign Monitor
  • Capsule
  • ChargeDesk
  • CollabSpot
  • Constant Contact
  • CustomerGauge
  • Dropbox Business
  • Easy Insight
  • Facebook
  • Five9
  • FluentStream
  • FreshBooks
  • Freshworks CRM
  • GitHub
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Contacts
  • Google Drive
  • Google Workspace
  • Harvest
  • HelpOnClick Help Desk Software
  • Highrise
  • HipChat
  • HubSpot Marketing Hub
  • Hubstaff
  • Insightly
  • Jira
  • Keap
  • Klipfolio
  • Localize
  • LogMeIn Rescue
  • Magento Commerce
  • Mailchimp
  • Nimble
  • Olark
  • OneDrive
  • OneLogin
  • OneSky
  • Pipedrive
  • PipelineDeals
  • Pipeliner CRM
  • Pivotal Tracker
  • ProProfs Knowledge Base
  • QuickBooks Online Advanced
  • RingCentral Contact Center
  • SEOshop eCommerce
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Segment
  • Shopify
  • Slack
  • SnapEngage
  • Solve CRM
  • SugarCRM
  • SurveyMonkey
  • Talkdesk
  • Time Doctor
  • Transifex
  • Twitter
  • Userlike
  • WooCommerce
  • Woopra
  • WordPress
  • WorkflowMax
  • Xero
  • Zapier
  • Zoho CRM
  • elevio
  • iContact
  • ilos
  • iorad
  • Aircall
  • Ameyo
  • BILLIVING
  • Batchbook
  • Bigcommerce
  • Box
  • CS-Cart
  • Campaign Monitor
  • Capsule
  • ChargeDesk
  • CollabSpot
  • Constant Contact
  • CustomerGauge
  • Dropbox Business
  • Easy Insight
  • Facebook
  • Five9
  • FluentStream
  • FreshBooks
  • Freshworks CRM
  • GitHub
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Contacts
  • Google Drive
  • Google Workspace
  • Harvest
  • HelpOnClick Help Desk Software
  • Highrise
  • HipChat
  • HubSpot Marketing Hub
  • Hubstaff
  • Insightly
  • Jira
  • Keap
  • Klipfolio
  • Localize
  • LogMeIn Rescue
  • Magento Commerce
  • Mailchimp
  • Nimble
  • Olark
  • OneDrive
  • OneLogin
  • OneSky
  • Pipedrive
  • PipelineDeals
  • Pipeliner CRM
  • Pivotal Tracker
  • ProProfs Knowledge Base
  • QuickBooks Online Advanced
  • RingCentral Contact Center
  • SEOshop eCommerce
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Segment
  • Shopify
  • Slack
  • SnapEngage
  • Solve CRM
  • SugarCRM
  • SurveyMonkey
  • Talkdesk
  • Time Doctor
  • Transifex
  • Twitter
  • Userlike
  • WooCommerce
  • Woopra
  • WordPress
  • WorkflowMax
  • Xero
  • Zapier
  • Zoho CRM
  • elevio
  • iContact
  • ilos
  • iorad

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